Services A-Z (92)

Use this page reserve audiovisual and/or conference equipment.

Request support for a BGSU Auxiliary System.

This page provides direction for obtaining an individual BGLinux account.

Request a new number and account for the BGSU fax server.

Sync your BGSU production password with your BGSU test account password.

The process for requesting the elevation of a Bridge account.

Use this page to request administrative access for Assessment Review.

Use this page to request the creation of a Commons Group in Canvas Commons

Use the form on this page to request a Canvas course template.

The process for authorizing ITS to copy instructor content in Canvas for another instructor.

Add or remove individual access to an office/shared email account or calendar.

Submit a request to change an existing BGSU telephone service.

Use this service to request assistance with Cisco Jabber.

Guidelines for requesting classroom technology equipment training.

Request new instructional software, or request an upgrade to existing software for a BGSU computer lab, classroom, or mobile device cart.

The process for requesting changes or upgrades to existing computer labs, or to request setup of a new computer lab.

Convert your physical fax line to the BGSU fax server.

Create a new BGSU Account here and learn more about the services provided and accounts that sync with your BGSU Account.

Request new, change existing, or remove access to electronicsignature applications

Request assistance with electronic signatures, including creating a new template/form, modifying an existing process, etc.

Use the information provided on this page to access your account via the web, a program, or your mobile device.

Request an EvaluationKIT department account.

Instructions for requesting access changes for a department EvaluationKIT account.

Use this page to request access to Falcon Info:STARS

Use this service to request a new file share be created, or to make changes to existing file shares.

BGSU Firelands Technology Support Services (OTSS) offers a variety of services for use by any BGSU student, faculty, or staff member. You will use this page to submit work requests to OTSS for services on the Firelands Campus.

Request a Four Winds account to begin updating your department's digital signage.

Request assistance with a Four Winds digital sign or software, or the decommissioning of a digital sign that is no longer needed.  If this is an immediate need, please call ITS at 419-372-0999.

Use this page to request a new digital sign for your department.

Request a large capacity hosted conference call number for calling into meetings.

The process for requesting a laptop for use when traveling internationally for university business.

Use this page to cancel a currently scheduled lab reservation.

Submit a request to reserve and ITS-managed computer lab.

The process for requesting the creation of a ListServ.

Please Note: BGSU listserv list owners must be active BGSU account holders and the associated BGSU account must be used to moderate lists.

Request a Microsoft Bookings site for your department/team.

Request a link to your service be added to the MyBGSU portal.

Request a new data drop or BGSU Internet Connection (BIC) be installed in your office or facility.

BGSU can provide a shared office email or group calendar account. All email accounts come with calendars, but it is possible to set up a calendar without an attached email account.

Submit a request for a new single sign-on configuration or modification to an existing one.

Request the installation of a new BGSU telephone service.

Faculty and staff may request a new printer or multi-function device for their department office.

If you would like to have an existing printer picked up or removed, please contact BGSU's print vendor, ComDoc, at this link: https://bgsu.teamdynamix.com/TDClient/KB/Articl...

Review this page for information on obtaining PeopleSoft Access, including CSS, FMS or HCM Access.

Query is a PeopleSoft end-user reporting tool that will allow users to write reports in order to extract information from FMS and CSS. Use this service to request assistance writing or running a Query.

Use this service to request the creation of a new Power BI report, or to request changes to an existing Power BI report.

Request a Power BI workspace, add users to a workspace or request assistance setting up a data source.

Use the form on this page to submit a Project Evaluation Request to ITS. By submitting this request you are committing to serve as the project’s designated representative and must present this request to the SIC for approval as part of the project governance process before the project can begin. Please note that SIC committee meetings occur the first Tuesday of every month at 4 p.m.

Instructions for requesting to elevate a Qualtrics account.

Submit a request to discontinue/remove a current telephone service.

Report an issue with AEM, BGSU's Content Management System.

Use the form on this page to report an issue with the Avalon application.

Report an issue with the BGSU event calendar.

Report an issue with the BGSU website www.bgsu.edu.

This service offers a means for the general public to report issues with the BGSU website.

Use this page to report an issue with technology in a BGSU classroom. Issues may include audio problems, touch panel issues or picture/blue screen issues.

Use this page to report an issue with software installed on a lab, mobile device cart, or classroom computer.

Use this service to report a possible data error within the data warehouse.

This service is to allow data warehouse users to report problems with the way the data warehouse is functioning.

Report an issue with an electronic signature application.

Complete the form on this page to report an issue with EvaluationKIT.

Report an issue or request assistance with your SharePoint Site or Microsoft (MS) Team.

Report an issue relating to the MyBGSU portal. This should not be used for login issues.  Please contact ITS support for lockout or login issues.  Typically access issues can be resolved by clearing your browser cache.

Use this service to report an issue with Quatrics

Report a malfunction with University telephone/voicemail equipment or services.

Report an issue with the Video Insight tool.

Report an issue with Web Report Library.

Use this service to report issues with the ZDAM application.

Use this page to request a modification to an existing data warehouse report.

Request a new report/analysis for development within the data warehouse.

Interested in using Sites or MS Teams for collaboration within your department or group? First you must request a site from Information Technology Services (ITS).

Additional Print Responsibly/PaperCut reporting for department billing charges.

Use this page to reset your BGSU voicemail PIN.

Use this service to request a student telephone line be added to their residence hall room.

Use this service to procure software not currently offered/owned by the University.
*Please note: Software procurement requests typically take a minimum of 45 days to be routed through the approval process.*
**You will be contacted throughout this process; please be sure to reply to any additional requests for information.**

Form for students to ask remote learning/technology questions during the temporary online learning window.

Information on making corrections or changes to telephone billing.

Request changes be made to your faculty/staff data listed in the BGSU Telephone Directory.

Submit a request to change the display on a University phone.

Use this page to request temporary access to the PCI network for your register(s) that accept credit card payments.

Use this page to request access to Transaction System Enterprise (TSE)

Use this service to request a Turnitin instructor account.

The process for requesting a University Advancement Report.

Request assistance moving your computer or telephone equipment to another location on campus, or to return an unneeded device to ITS inventory.

As of Spring Semester 2021, ITS no longer assists with computer/equipment moves for large construction projects. Logistics firms should be involved to assist. Please contact the Office of Planning, Design & Construction for more information (https://www.bgsu.edu/design-and-construction.ht...

**Please note: due to a global chip shortage, Dell has reported that lead times for devices, monitors and certain accessories may be delayed by up to two months.**
Request a University-owned device such as a laptop or monitor. This could be a purchase or quote request, a replacement device request, a request for a new hire (faculty or staff), a device add-on/accessory request for current employees, requests for devices for a University event, and/or a request for a student/shared device.
View this article for more information on what is included with University laptops: https://bgsu.teamdynamix.com/TDClient/2070/Port...

Use this service for new software installs after reviewing the standard office software available for installation on University-owned employee or shared computers.
https://bgsu.teamdynamix.com/TDClient/KB/Articl...
Device owners should submit requests for software installation on their device(s). Supervisors/faculty should submit software installation requests for student/shared devices.

Use this service to request access to the Video Insight secure video camera system

Use this page to request access to the BGSU Web Report Library

Request access to Web Report Library training and review documentation.

Use this page to request an external email account be whitelisted.

Use this form to request a ZDAM account.

Use this service to request a new department space in ZDAM.

Use this service to request/change Zoho Assist access or to report an issue with Zoho Assist

Use this service to request a HIPAA-compliant BGSU Zoom account.