Services A-Z (111)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

A/V & Conference Equipment Checkout Request

Use this page reserve audiovisual and/or conference equipment.

Auxiliary Systems: Request Application Support

Request support for a BGSU Auxiliary System.

Auxiliary Systems: Request Blackboard Transaction System Account

Use this page to request access to the Blackboard Transaction System (BBTS).

Auxiliary Systems: Request StarRez Account

Use this page to request access to the StarRez application.

Avalon: Report An Issue

B

BGLinux Account Request

This page provides direction for obtaining an individual BGLinux account.

BGSU Account: Create Account

Create a new BGSU Account here and learn more about the services provided and accounts that sync with your BGSU Account.

BGSU Fax Server Number and Account Request

Request a new number and account for the BGSU fax server.

BGSU Test Account Password Sync Request

Sync your BGSU production password with your BGSU test account password.

Blogs: General Information

Information on creating and posting to a BGSU blog.

Bomgar: Report Issue

Report an issue with the Bomgar application.

Bomgar: Request Access

Request Bomgar access or security.

Bridge Account Management

The process for requesting the elevation of a Bridge account.

C

Canvas: Report Issue

Use this page to report an issue with Canvas.

Canvas: Request Admin Access for Assessment Review

Use this page to request administrative access for Assessment Review.

Canvas: Request Commons Group

Use this page to request the creation of a Commons Group in Canvas Commons

Canvas: Request Course Template

Use the form on this page to request a Canvas course template.

Canvas: Request External Tool (LTI)

Request an LTI be added to your Canvas account.

Canvas: Request Instructor Content

The process for authorizing ITS to copy instructor content in Canvas for another instructor.

Change Access to Office (Shared) Email Account/Calendar

Add or remove individual access to an office/shared email account or calendar.

Change In Telephone Service Request

Submit a request to change an existing BGSU telephone service.

Cisco Jabber Assistance

Use this service to request assistance with Cisco Jabber.

Classroom Training Request

Guidelines for requesting classroom technology equipment training.

Classroom/Lab Software Install Request

Request new instructional software, or request an upgrade to existing software for a BGSU computer lab, classroom, or mobile device cart.

CMS: Request Account

Use this page for information on requesting access to the BGSU CMS.

CMS: Request Vanity URL

Request a Vanity URL for your BGSU webpage.

CMS: Training

Information on CMS training available at BGSU.

Computer Lab Change Request

The process for requesting changes or upgrades to existing computer labs, or to request setup of a new computer lab.

Convert Physical Fax Line to BGSU Fax Server Request

Convert your physical fax line to the BGSU fax server.

CRES Secure Email: Request Account

Use this service to create a CRES secure email account

CSS: Report General Issue

Campus Solutions (CSS) is BGSU's enterprise application for storing and maintaining student data. Use this page for information on reporting an issue with CSS.

CSS: Request Access

Review this page for information on obtaining CSS Security Access. CSS is the acronym for Campus Solutions, BGSU’s enterprise application for storing and maintaining student data.

CSS: Training

The information on this page will assist users with requesting access to CSS training. Please note that CSS training must be completed prior to being granted access to the system.

D

Directory: Request Change (Faculty/Staff Data)

Request changes be made to your faculty/staff data listed in the BGSU Telephone Directory.

Directory: Request Change (Student Data)

Make changes to your student information listed in the BGSU Telephone Directory.

E

Electronic Signature: Access/Security Request

Request new, change existing, or remove access to Electronic Signature Applications

Electronic Signature: Report an Issue

Report an issue with an Electronic Signature Application

Electronic Signature: Request Assistance

Request assistance with Electronic Signatures, including creating a new template/form, modifying an existing process, etc

Email and Calendar: Setup/Assistance (Personal)

Use the information provided on this page to access your account via the web, a program, or your mobile device.

EvaluationKIT: Report Issue

Complete the form on this page to report an issue with EvaluationKIT.

EvaluationKIT: Request Department Account

Request an EvaluationKIT Department Account.

EvaluationKIT: Request Security Change

Instructions for requesting access changes for a department EvaluationKIT account.

F

Falcon Info STARS: Report Data Warehouse Data Error

Use this service to report a possible data error within the data warehouse.

Falcon Info STARS: Report Data Warehouse Function Issue

This service is to allow data warehouse users to report problems with the way the data warehouse is functioning.

Falcon Info STARS: Request Access

Use this page to request access to Falcon Info:STARS

Falcon Info STARS: Request Access to iData Cookbook Data Dictionary

Use this page to request access to iData Cookbook Data Dictionary

Falcon Info STARS: Request Modification to Existing Report

Use this page to request a modification to an existing data warehouse report.

Falcon Info STARS: Request New Report/Analysis

Request a new report/analysis for development within the data warehouse.

File Share: Request

Use this service to request a new file share be created, or to make changes to existing file shares.

Firelands Request

BGSU Firelands Technology Support Services (OTSS) offers a variety of services for use by any BGSU student, faculty, or staff member. You will use this page to submit work requests to OTSS for services on the Firelands Campus.

FMS: Report General Issue

Report an issue with Financial Management Solutions (FMS), BGSU's enterprise application for storing and maintaining financial data.

FMS: Request Access

Financial Management Solutions (FMS) is BGSU's enterprise application for storing and maintaining financial data. To request FMS security access please complete the necessary steps listed on this page.

FMS: Training

Request access to FMS online training.

Four Winds: Report Issue

Report an issue with your digital signs or the Four Winds software. If this is an immediate need, please call ITS at 419-372-0999

Four Winds: Request Account

Request a Four Winds account to begin updating your department's digital signage.

Four Winds: Request New Sign

Use this page to request a new digital sign for your department.

H

HCM: Access

Use this page to request access to the Human Capital Management (HCM) application, BGSU's enterprise for storing and maintaining employee data.

HCM: Report General Issue

Report an issue with the Human Capital Management (HCM) system, BGSU's enterprise application for storing and maintaining employee data.

HCM: Training

Use this page to access basic HCM training courses as well as training regarding the HCM 9.2 Upgrade.

Hoonuit: Training

Use this page to access the Hoonuit training resource.
*The Hoonuit training service will be decommissioned on July 17, 2020.

Hosted Conference Call Request

Request a large capacity hosted conference call number for calling into meetings.

I

International Travel Laptop Request

The process for requesting a laptop for use when traveling internationally for university business.

L

Lab Reservation Cancellation

Use this page to cancel a currently scheduled lab reservation.

Lab Reservation Request

Submit a request to reserve and ITS-managed computer lab.

Listserv Request

The process for requesting the creation of a ListServ.

Please Note: BGSU listserv list owners must be active BGSU account holders and the associated BGSU account must be used to moderate lists.

M

Media Beacon: Report Issue

Report an issue or problem with Media Beacon.

Media Beacon: Request Account

Request a Media Beacon account to access the digital assets housed within a workspace.

Media Beacon: Request Workspace

Request a new workspace be created for use in Media Beacon.

MyBGSU Self Service Link Request

Request a link to your service be added to the MyBGSU portal.

N

Network Wiring/Configuration Request

Request a new data drop or BGSU Internet Connection (BIC) be installed in your office or facility.

New Office (Shared) Email Account/Calendar Request

BGSU can provide a shared office email or group calendar account. All email accounts come with calendars, but it is possible to set up a calendar without an attached email account.

New Telephone Service Request

Request the installation of a new BGSU telephone service.

O

Office Device Move/Return Request

Request assistance moving your computer or telephone equipment to another location on campus, or to return an unneeded device to ITS inventory.

Office Device Software Installation Request

Use this service for new software installs after reviewing the standard office software available for installation on University-owned employee or shared computers.
https://bgsu.teamdynamix.com/TDClient/KB/Articl...

Office Printer Request

Faculty and staff may request a new printer or multi-function device for their department office.

If you would like to have an existing printer picked up or removed, please contact BGSU's print vendor, ComDoc, at this link: https://bgsu.teamdynamix.com/TDClient/KB/Articl...

OnBase: Report Issue

Report issues with OnBase to ITS.

P

PeopleSoft: Access PeopleBooks

PeopleBooks is an online, searchable reference library/resource for Oracle PeopleSoft clients.

PeopleSoft: Access Queries

Query is a PeopleSoft end-user reporting tool that will allow users to write reports in order to extract information from FMS and CSS.

Power BI Request

Request a Power BI workspace, add users to a workspace or request assistance setting up a data source.

Project Evaluation Request

Use the form on this page to submit a Project Evaluation Request to ITS.

Public Calendar: Report Issue

Report an issue with the BGSU Public Calendar.

Public Calendar: Request New

Request a new calendar be created within the BGSU Public Calendar.

Q

Qualtrics: Elevate Account Permissions

Instructions for requesting to elevate a Qualtrics account.

Qualtrics: Report Issue

Use this service to report an issue with Quatrics

R

Remove Telephone Service

Submit a request to discontinue/remove a current telephone service.

Report Classroom Technology Issue

Use this page to report an issue with technology in a BGSU classroom. Issues may include audio problems, touch panel issues or picture/blue screen issues.

Report Classroom/Lab Software Issue

Use this page to report an issue with software installed on a lab, mobile device cart, or classroom computer.

Report CMS Issue

Report an issue with AEM, BGSU's Content Management System.

Report MyBGSU Issue

Report an issue relating to the MyBGSU portal.

Report Telephone/Voicemail Malfunction

Report a malfunction with University telephone/voicemail equipment or services.

Report Video Insight Issue

Report an issue with the Video Insight tool.

Request New SharePoint Site/MS Team

Interested in using Sites or MS Teams for collaboration within your department or group? First you must request a site from Information Technology Services (ITS).

Request Print Responsibly/PaperCut Report for Office Printer

Additional Print Responsibly/PaperCut reporting for department billing charges.

Request Turnitin Instructor Account

Use this service to request a Turnitin instructor account.

Reset Voicemail PIN

Use this page to reset your BGSU voicemail PIN.

Residence Hall Telephone Line Request

Use this service to request a student telephone line be added to their residence hall room.

S

SharePoint Sites & MS Teams: Report Issue/Request Assistance

Report an issue or request assistance with your SharePoint Site or Microsoft (MS) Team.

Software Procurement Request

Procure software not currently offered/owned by the University.
**Please note: Software procurement requests typically take a minimum of 45 days to be routed through the approval process.**

Student Online & Remote Learning Technology Support

Form for students to ask remote learning/technology questions during the temporary online learning window.

T

Telephone Billing Corrections/Changes

Information on making corrections or changes to telephone billing.

Telephone Display Change Request

Submit a request to change the display on a University phone.

Temporary Network Jack Request for PCI Network (Cash Registers)

Use this page to request temporary access to the PCI network for your register(s) that accept credit card payments.

Turnitin: Instructor Access to Legacy Originality Reports

Use this service to request access to originality reports from older courses.

U

University Advancement Report Request

The process for requesting a University Advancement Report.

University Device Request

Request a University-owned device such as a laptop or monitor. This could be a purchase request, a quote request, a gently used request, or a request for a new hire (faculty or staff).

V

Video Insight Access Request

Use this service to request access to the Video Insight secure video camera system

W

Web Report Library: Report Issue

Report an issue with Web Report Library.

Web Report Library: Request Access

Use this page to request access to the BGSU Web Report Library

Web Report Library: Training

Request access to Web Report Library training and review documentation.

Web Services: Report Website Issue

Report an issue with the BGSU website www.bgsu.edu.

Web Services: Report Website Issue (Public Users)

This service offers a means for the general public to report issues with the BGSU website.