Report Telephone/Voicemail Malfunction

Who can use it?

BGSU faculty, staff and student employees working on campus.

What is it?

The process for reporting a malfunction with your VoIP or analog telephone service, rented equipment or University voicemail account.

  • Phone will not power on.
  • Phone does not ring when called.
  • Phone will not answer with headset. 
  • Phone cord is worn/damaged.
  • Phone static detected when on calls.

Where to get it?

To report a problem with your telephone service, an equipment malfunction or voicemail issue, please complete the Report Phone Malfunction form on this page. 

How to use it?

ITS will review the submitted form and will reach out to you to troubleshoot/fix the malfunctioning device/service. For more information on using your University telephone, please review our telephone/voicemail Knowledge Base articles

How much does it cost?

There is no cost associated with this service.

Report Phone Malfunction


Service ID: 8926
Wed 5/27/15 9:05 AM
Wed 2/17/21 12:02 PM