Report Telephone/Voicemail Malfunction

Who can use it?

BGSU faculty, staff and student employees working on campus.

What is it?

The process for reporting a malfunction with your VoIP or analog telephone service, rented equipment or University voicemail account.

  • Phone will not power on.
  • Phone does not ring when called.
  • Phone will not answer with headset. 
  • Phone cord is worn/damaged.
  • Phone static detected when on calls.

Where to get it?

To report a problem with your telephone service, an equipment malfunction or voicemail issue, please complete the Report Phone Malfunction form on this page.

*Be sure to select the Report Problem option from the Telephone Type of Assistance drop-down menu. 

How to use it?

ITS will review the submitted form and will reach out to you to troubleshoot/fix the malfunctioning device/service. For more information on using your University telephone, please review our telephone/voicemail Knowledge Base articles

How much does it cost?

There is no cost associated with this service.

Report Phone Malfunction


Wed 5/27/15 9:05 AM
Tue 7/21/20 8:35 AM