Knowledge Base

Categories (8)

BGSU Accounts

Information regarding MyBGSU, BGSU email, passwords, Duo Two Factor Authentication, account security, Access BGSU, etc.

Classrooms & Labs

Self-help tools for using classroom equipment and BGSU computer labs.

Collaboration & Conferencing

Guides for using BGSU-supported tools such as Webex, Zoom, Telepresence, Cisco Jabber, Microsoft Teams, etc.

Enterprise Applications & Academic Software

Applications & software vital to university operations, including: Office 365, PeopleSoft CSS/FMS/HCM, Adobe Sign, Four Winds, BGLinux, etc.

IT Troubleshooting, Requests & Guidelines

Client Services team processes and general device troubleshooting.

Network Services

Guides for connecting to the BGSU wireless networks (eduroam, Resmedianet), guest access, and off campus access (VPN).

Printing

Campus printing guides, including: Falcon Print for office/department printing, student/personal printing and Mobility Print services.

University & Personal Devices

Configuration guides for mobile devices & streaming/gaming systems. Also includes BGSU hardware & office equipment information.