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Knowledge Base
Categories (8)
Applications/Software
Canvas, Office 365, PeopleSoft CSS/FMS/HCM, OnBase, Adobe Experience Manager(AEM), EvaluationKit, Adobe Sign, etc.
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BGSU Accounts
MyBGSU, BGSU email, passwords, Duo Two Factor Authentication, account security, Access BGSU, etc.
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Classrooms & Labs
Classroom equipment & training, classroom descriptions, lab descriptions & reservations, classroom issues, classroom schedules, general troubleshooting and more.
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Communication Tools
BGSU telephones, Cisco Jabber, voicemail, fax services, Microsoft Teams, SharePoint, Zoom, Microsoft Forms.
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IT Troubleshooting, Requests & Guidelines
Client Services team processes and general device troubleshooting.
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Network Services
Guides for connecting to the BGSU wireless networks (eduroam, Resmedianet), guest access, and off campus access (VPN).
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Printing
Campus printing guides, including: Falcon Print for office/department printing, student/personal printing and Mobility Print services.
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University & Personal Devices
University device requests, purchases, moves & returns, connect personal devices (computers, mobile devices, gaming & streaming devices, etc.) to the BGSU network.
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Articles (3)
Okta Account Status Definitions
Outlines Okta statuses (active or suspended) and defines affiliations.
Save ITS Service or Knowledge Base Article to Favorites
How to favorite ITS services and KB articles in TeamDynamix.
What is the Difference Between the ITS Service Catalog and Knowledge Base?
Information regarding the IT Service Catalog and Knowledge Base, inlcuding their differences and what users will find in each.
Additional Resources
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