Knowledge Base

Categories (8)

BGSU Accounts

Information regarding MyBGSU, BGSU email, passwords, Duo Two Factor Authentication, account security, Access BGSU, etc.

Classrooms & Labs

Self-help tools for using classroom equipment and BGSU computer labs.

Collaboration & Conferencing

Guides for using BGSU-supported tools such as Webex, Zoom, Telepresence, Cisco Jabber, Microsoft Teams, etc.

Enterprise Applications & Academic Software

Applications & software vital to university operations, including: Office 365, PeopleSoft CSS/FMS/HCM, DocuSign, Four Winds, BGLinux, etc.

IT Troubleshooting, Requests & Guidelines

Client Services team processes and general device troubleshooting.

Network Services

Guides for connecting to the BGSU wireless networks (eduroam, Resmedianet), guest access, and off campus access (VPN).

Print Support & Services

Campus printing guides, including: Falcon Print for office/department printing, student/personal printing and Mobility Print services.

University & Personal Devices

Configuration guides for mobile devices & streaming/gaming systems. Also includes BGSU hardware & office equipment information.