Service Catalog

Categories (9)

BGSU Accounts

Information about your BGSU Account and Email, ListServs, AlertBG, accessing the MyBGSU Portal, Office Email/Calendars and Passwords.

Classrooms & Labs

ITS supports technology in general use classrooms and computer labs and provides limited support in some cases for department-owned classrooms and computer labs.

Information on general use classrooms is available here: https://bgsu.teamdynamix.com/TDClient/2070/Port...

To review the software available in BGSU classrooms and computer labs, please follow the link below: https://bgsu.teamdynamix.com/TDClient/2070/Port...

For more information about reserving a classroom or computer lab, please follow the link below: https://bgsu.teamdynamix.com/TDClient/2070/Port...

Collaboration & Conferencing

BGSU supports several conferencing and collaboration tools, including Zoom, Microsoft Teams, and more.

Enterprise Applications & Academic Software

The core systems or applications that support business processes at BGSU. These systems include: Canvas, Office 365, Campus Solutions (CSS), Human Capital Management (HCM) and Financial Management Solutions (FMS), as well as the Content Management System (CMS), EvaluationKit, Adobe Sign and others.

Network Access

BGSU offers a secure wireless network (eduroam) that does not require consistent log on for current faculty, staff and students. Eduroam allows users from participating academic institutions to securely access the internet at any other eduroam participating locations using their home institution's email address and password.

For more information about BGSU wireless networks please visit www.bgsu.edu/wifi.

Please use the services listed below to request new network service and/or PCI network access.

Printing

BGSU offers printing services (Falcon Print) to all students, faculty, and staff - including student/mobility printing, lab printing and office printing.

Projects

**New project and enhancement requests are paused while current projects are being completed. The university project workload is at capacity until the start of the Fall 2022 semester due to the number of overall projects, the number of large projects, and staff resource availability issues. Projects and enhancements will still be processed if they are needed for regulatory, compliance, or emergency reasons. Please reach out to Margo Kammeyer and Sheri Thomas via email if this is needed.**

Prior to submitting a Project Evaluation/LeanBGSU Request users should familiarize themselves with the three IT Project Classifications used by ITS to categorize requests. These Project Classifications include: IT Services, IT Enhancements and IT Projects.

For detailed descriptions of each IT Project Classification, please review the webpage at the link below.
https://bgsu.teamdynamix.com/TDClient/KB/Articl...

Telephone & Voicemail

Request new telephone services or changes to existing services, learn about the BGSU fax server and review telephone equipment service charges.

University Devices

Services to request a university device, such as a computer and/or an accessory, software installations/review or assistance with moving devices.

For personal devices see our Knowledge base here: https://bgsu.teamdynamix.com/TDClient/2070/Port...

Services (1)

Firelands Request

BGSU Firelands Technology Support Services (OTSS) offers a variety of services for use by any BGSU student, faculty, or staff member. You will use this page to submit work requests to OTSS for services on the Firelands Campus.