Service Catalog

Categories (8)

Applications/Software

Canvas, PeopleSoft CSS/FMS/HCM, OnBase, Adobe Experience Manager(AEM), EvaluationKit, Adobe Sign, etc.
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BGSU Accounts

BGSU account/email/passwords, MyBGSU, ListServs, AlertBG, Counseling Center, BGLinux.
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Classrooms & Labs

Classroom/lab software issues & requests, classroom training, Student Laptop Loan Program, academic technology equipment checkout, computer lab changes.

ITS supports technology in general use classrooms and computer labs and provides limited support in some cases for department-owned classrooms and computer labs.

Information on general use classrooms is available here: https://bgsu.teamdynamix.com/TDClient/2070/Port...

To review the software available in BGSU classrooms and computer labs, please follow the link below: https://bgsu.teamdynamix.com/TDClient/2070/Port...

For more information about reserving a classroom or computer lab, please follow the link below: https://bgsu.teamdynamix.com/TDClient/2070/Port...
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Communication Tools

BGSU telephones, Cisco Jabber, voicemail, fax services, File Share, MS Teams, SharePoint, Zoom, ZDAM, Zoho Assist
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Network Access

New network service activation and temporary PCI network (cash register) jack requests.

For information about BGSU wireless networks please visit www.bgsu.edu/wifi.
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Printing

Request new office printer, PaperCut/Print Responsibly reports, etc.

BGSU offers printing services at a per-impression cost, to all BGSU offices and departments as well as scanning features through our multi-function devices. The University has contracted with ComDoc, a company with expertise in managing print services, to manage setup and support of scanning and printing on campus.

Printing on university devices is paid for with a charge per impression. Each area is responsible for providing the paper used in devices.

The costs for faculty/staff printing are:

$0.0225 per printed black and white, one-sided page
$0.15 per printed color, one-sided page
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Projects

Project Evaluation requests, Business Process Reviews (BPRs) and requests for information needed related to audits.

Prior to submitting a Project Evaluation request users should familiarize themselves with the three IT Project Classifications used by ITS to categorize requests. These Project Classifications include: IT Services, IT Enhancements and IT Projects.

For detailed descriptions of each IT Project Classification, please review the webpage at this link:
https://bgsu.teamdynamix.com/TDClient/2070/Port...
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University Devices

University laptops, TVs, peripherals & accessories. University device returns/moves, software procurement, international travel laptops and Student Laptop Loan Program.

For personal devices see our Knowledge base here: https://bgsu.teamdynamix.com/TDClient/2070/Port...
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Services (1)

Firelands Request

BGSU Firelands Technology Support Services (OTSS) offers a variety of services for use by any BGSU student, faculty, or staff member. You will use this page to submit work requests to OTSS for services on the Firelands Campus.