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Create a new BGSU Account here and learn more about the services provided and accounts that sync with your BGSU Account.
BGSU Firelands Technology Support Services (OTSS) offers a variety of services for use by any BGSU student, faculty, or staff member. You will use this page to submit work requests to OTSS for services on the Firelands Campus.
Use this service to request a Copilot license.
Please note: Supervisor's must submit this request on behalf of the faculty/staff needing the license.
Use this service for new software installs after reviewing the standard office software available for installation on University-owned employee or shared computers.
https://bgsu.teamdynamix.com/TDClient/KB/Articl...
Device owners should submit requests for software installation on their device(s). Supervisors/faculty should submit software installation requests for student/shared devices.
The process for reporting an error with Power BI application or reports.
*For planning purposes, please allow a minimum of 15 business days for the delivery of the requested system. Time is required for processing, shipping and delivery of orders. We cannot guarantee items will be delivered within 15 business days.
Request a University-owned device such as a laptop or monitor. This could be a purchase or quote request, a replacement device request, a request for a new hire (faculty or staff), a device add-on/accessory request for current employees, requests for devices for a University event, and/or a request for a student/shared device.
View this article for more information on what is included with University laptops: https://bgsu.teamdynamix.com/TDClient/2070/Port...
Review this page for information on obtaining PeopleSoft Access, including CSS, FMS or HCM Access.
Instructions for requesting access changes for a department Course Evaluation account.
Complete the form on this page to report an issue with Course Evaluation.
This page provides direction for obtaining an individual BGLinux account.
Use this page to request an external email account be added to BGSU's allowlist.
Request ITS support for purchasing and installing a new or replacement television for use in a shared space.
Use the form on this page to request a Canvas course template.
Use this service to request a new file share be created, or to make changes to existing file shares.
Use the form on this page to report an issue with the Avalon application.
BGSU can provide a shared office email or group calendar account. All email accounts come with calendars, but it is possible to set up a calendar without an attached email account.
Faculty and staff may request a new printer or multi-function device for their department office using this service. Temporary printers for events can also be requested.
Report an issue with the BGSU event calendar.
Use this service to request an exception be made to BGSU's standard account deactivation process. Exception form must be filled out by supervisor.
Use this service to request access to the CloudPOS application used by BGSU to configure Point of Sales devices.
Use this service to request access to an existing Secure SharePoint Site.
Use this service to request the configuration of a secure SharePoint Site for sharing files containing restricted data.
Request assistance moving your computer equipment to another location on campus, or to return an unneeded device to ITS inventory.
As of Spring Semester 2021, ITS no longer assists with computer/equipment moves for large construction projects. Logistics firms should be involved to assist. Please contact the Office of Planning, Design & Construction https://www.bgsu.edu/design-and-construction.html for more information.
Submit a request to change an existing BGSU telephone service.
Use this service to procure software or an online service not currently offered/owned by the University.
*Please note: Review of software requests typically take a minimum of 45 days to be routed through the approval process. This 45-day minimum begins after all requested information has been received. To expedite this process, the BGSU employee most familiar with the software should submit this form.*
**You may be contacted throughout this process; please be sure to reply to any additional requests for information. **