Who can use it?
BGSU faculty and staff.
What is it?
This service is used to request the installation of software or an upgrade to existing software in an ITS-managed classroom, computer lab, or mobile device cart.
Where to get it?
Please complete the Request Software form to request a software installation or upgrade.
Before submitting a request, please review the software already available on our List of BGSU Provided Software.
How to use it?
- ITS will only install software that will be used for BGSU class instruction.
- Installation of pre-release, preview, or trial versions of software is not permitted.
- Software new to labs or classrooms is subject to legal review as outlined in our Software Purchase & Request Process article.
- After completing the form, if not available electronically, please deliver the following items to the Information Technology Services (ITS) service desk in 110 Hayes Hall.
- A physical copy of the media needed to install the software.
- Serial numbers, license codes, accounts, dongles, or guides needed to complete the installation.
- A copy of the proof of purchase, end-user license agreement (EULA), and any Terms & Conditions and privacy policies associated with the software.
- Work will not begin until the legal review process has completed and all items necessary to complete the installation have been received.
- For best service, software requests should be submitted by the following dates if needed for the first day of classes:
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SEMESTER/SESSION
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SUBMISSION DEADLINE
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Spring Semester 2021
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October 30, 2020
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Summer Sessions 2021
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April 30, 2021
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Fall Semester 2021
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April 30, 2021
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Winter Session 2022
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October 29, 2021
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Spring Semester 2022
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October 29, 2021
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Summer Sessions 2022
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April 29, 2022
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Fall Semester 2022
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April 29, 2022
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- Software requested for the start of a semester/session submitted after these dates will be handled in the order received. As there are typically a large number of requests at the start of each semester/session, there may be considerable delays in processing the request.
- ITS will attempt to complete software requests made outside of the start of the semester/session within 10 business days following any legal review, provided all items necessary to complete the installation have been received.
- Complex software installations requiring services such as a supporting server configuration may take longer than 10 business days.
Please Note: For University construction projects involving a classroom or computer lab that are not complete within 15 business days of the start of the subsequent term, ITS cannot guarantee that the installation of technology and/or provisioning of software will be available for the first day of classes.
How much does it cost?
There are no costs associated with this service.