Who can use it?
BGSU faculty and staff.
What is it?
This service is used to request the installation of software or an upgrade to existing software in an ITS-managed classroom, computer lab, or mobile device cart.
Where to get it?
Please complete the Request Software form to request a software installation or upgrade.
Before submitting a request, please review the software already available on our List of BGSU Provided Software.
How to use it?
- ITS will only install software that will be used for BGSU class instruction.
- Installation of pre-release, preview, or trial versions of software is not permitted.
- Software new to labs or classrooms is subject to legal review as outlined in our Software Purchase & Request Process article.
- After completing the form, if not available electronically, please deliver the following items to Information Technology Services (ITS) in 134 Hayes Hall.
- A physical copy of the media needed to install the software.
- Serial numbers, license codes, accounts, dongles, or guides needed to complete the installation.
- A copy of the proof of purchase, end-user license agreement (EULA), and any Terms & Conditions and privacy policies associated with the software.
- Work will not begin until the legal review process has completed and all items necessary to complete the installation have been received.
- For best service, software requests should be submitted by the following dates if needed for the first day of classes:
|
SEMESTER/SESSION
|
SUBMISSION DEADLINE
|
| Fall Semester 2021 |
April 30, 2021 |
|
Spring Semester 2022
|
November 5, 2021
|
|
Summer Sessions 2022
|
April 29, 2022
|
|
Fall Semester 2022
|
April 29, 2022
|
| Spring Semester 2023 |
October 8, 2022 |
| Summer Session 2023 |
April 28, 2023 |
| Fall Semester 2023 |
April 28, 2023 |
| Spring Semester 2024 |
October 27, 2023 |
| Summer Semester 2024 |
April 29, 2024 |
| Fall Semester 2024 |
April 29, 2024 |
- Software requested for the start of a semester/session submitted after these dates will be handled in the order received. As there are typically a large number of requests at the start of each semester/session, there may be considerable delays in processing the request.
- ITS will attempt to complete software requests made outside of the start of the semester/session within 10 business days following any legal review, provided all items necessary to complete the installation have been received.
- Complex software installations requiring services such as a supporting server configuration may take longer than 10 business days.
Please Note: For University construction projects involving a classroom or computer lab that are not complete within 15 business days of the start of the subsequent term, ITS cannot guarantee that the installation of technology and/or provisioning of software will be available for the first day of classes.
The Summer/Fall 2021 software request deadline was communicated via direct email to BGSU faculty and decentralized IT staff on the following dates:
- January 6, 2021 (All Faculty)
- February 16, 2021 (All Faculty)
- March 10, 2021 (All Faculty & Decentralized IT Staff)
- April 1, 2021 (Faculty & Decentralized IT Staff)
- April 21, 2021 (Faculty & Decentralized IT Staff)
How much does it cost?
There are no costs associated with this service.