The following defines the various project classifications used by Information Technology Services.
IT Service
A permanent or semi-permanent, repeatable body of work; produces the same quality result or outcome over and over again.
Examples: Digital Signage Requests, Account Setups, New Computer Hardware, New Software installation, General IT Service Requests, etc. To view our Service Catalog please click here.
IT Ongoing Operations
- Ongoing operations are the regular, repetitive activities performed at the university to maintain smooth operations and provide services. They are essential for the day-to-day functioning of the university and support business processes to keep everything running efficiently. Examples of ongoing operational activities include updating existing interfaces, upgrades, patching, building reports using an existing data warehouse model, or conducting a Business Process Review (BPR).
- Please note: As part of the evaluation process, IT New Projects are subject to review and approval by the Executive Sponsors.
IT New Project
- An IT New Project is a temporary effort aimed at creating something new to help grow and improve university systems, structures, or processes. Unlike ongoing operational tasks, projects have a defined start and end date, and are designed to meet specific university goals. Once those goals are met, the project is completed. Examples of new projects include launching a new application, adding software or hardware, or integrating a new module into an existing technology platform.
- Please note: As part of the evaluation process, IT New Projects are subject to review and approval by the Executive Sponsors.