Information regarding IT service requests, project requests and associated project classifications and definitions.

**New project and enhancement requests are paused while current projects are being completed. The university project workload is at capacity until the start of the Fall 2022 semester due to the number of overall projects, the number of large projects, and staff resource availability issues. Projects and enhancements will still be processed if they are needed for regulatory, compliance, or emergency reasons. Please reach out to Margo Kammeyer and Sheri Thomas via email if this is needed.**

Articles (15)

Custom Instructional/Research Compute or Storage Needs

Information on assistance custom instructional/research compute or storage needs

Examples of Custom Instructional/Research Compute or Storage Requests

Brief summaries of various types of custom instructional/research compute or storage requests in which ITS has assisted.

How Do I View My Tickets?

Instructions for viewing your ITS ticket requests.

Intermittent Project Evaluation Criteria

Criteria for processing project evaluation requests during the current project freeze period.

IT Project Approval Process

The steps a Project Evaluation Request must go through for approval

IT Project Classifications

This article defines the various project classifications used by Information Technology Services.

IT Project Priority Definitions

This article defines the various project priorities used by Information Technology Services.

IT Project Status Definitions

Information regarding the status of IT projects.

ITS Project Health Definitions

Information regarding IT project health definitions.

Lab and Classroom Construction Projects

Important IT information for lab and classroom construction projects.

What Does My Ticket Status Mean?

Status indicators for your tickets.

What is ITS' Project Governance Process?

Information regarding the ITS project governance process.

What is LeanBGSU?

Information on the LeanBGSU program.

Where Can I Find Detailed Reports About ITS Projects?

Information on accessing and viewing ITS project reports.

Where Can I Find Lean Resources?

Information on where to find Lean resources.