Search27 Results
- Knowledge Base
- BGSU Accounts
- Two Factor Authentication (Duo)
Common Duo issues/troubleshooting steps.
- Knowledge Base
- Printing
- University Printing
Information on printer training, reporting an issue with or requesting support for a university printer, PERRY proTECH contact information, etc.
- Knowledge Base
- Network Services
- Wireless Networks
- eduroam Troubleshooting Information
Instructions for troubleshooting eduroam connection with "no internet"
- Knowledge Base
- Network Services
- Wireless Networks
- eduroam Troubleshooting Information
Troubleshooting instructions for device stuck in "connecting" to eduroam state.
- Knowledge Base
- IT Troubleshooting, Requests & Guidelines
- General Troubleshooting & How-Tos
General audio troubleshooting steps for Windows devices.
- Knowledge Base
- IT Troubleshooting, Requests & Guidelines
- General Troubleshooting & How-Tos
Mac device audio troubleshooting steps.
- Knowledge Base
- IT Troubleshooting, Requests & Guidelines
Information regarding the ITS Reported Issues webpage and what it is used for.
- Knowledge Base
- Communication Tools
- Microsoft Teams
- General Information & Settings
Microsoft Teams troubleshooting steps.
- Knowledge Base
- Classrooms & Labs
- Classrooms
- Classroom Issue Troubleshooting
How to get a newer Mac laptop to display in a BGSU classroom.
- Knowledge Base
- BGSU Accounts
- Email & Calendar
- Outlook Calendar & Email
Troubleshooting steps for known Outlook issues including sync issues, macOS Outlook search issues and issues when signing in to Outlook on the web, the page may keep loading, or you might see an error like: “500 error. Something went wrong. Repeating redirects detected. Click here to sign out."
- Knowledge Base
- BGSU Accounts
- BGSU Account & Password
Workaround for transcript upload issue.
- Knowledge Base
- BGSU Accounts
- BGSU Account & Password
Troubleshooting steps for users unable to log in to their My Library Account.
- Knowledge Base
- Applications/Software
- Zoom
- Zoom Meetings & Recordings
Troubleshooting steps for issues converting a personal Zoom account to a BGSU zoom account.
- Knowledge Base
- Applications/Software
- Zoom
- Zoom in Canvas
Troubleshooting steps for Zoom recordings.
- Knowledge Base
- Applications/Software
- Qualtrics
Information on reporting an issue with Qualtrics.