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Canvas New Quizzes + Lockdown Browser Known Issue
Workaround for issue with Canvas New Quizzes & Lockdown Browser.
Canvas New Quizzes Import Issue
Instructions for working around the Canvas known issue with importing new quizzes.
Web Clock Troubleshooting
Troubleshooting steps for common Web Clock issues.
MyBGSU Google Chrome Browser Scrolling Issue
Information and workaround for a scrolling issue identified in MyBGSU for users using the Google Chrome browser.
University Device Connected to eduroam Network, but "No Internet"
Instructions for troubleshooting eduroam connection with "no internet"
Unable to Sign In to Library Account
Troubleshooting steps for users unable to log in to their Library Account.
ITS Reported Issues Webpage
Information regarding the ITS Reported Issues webpage and what it is used for.
Canvas Studio not recording video (only audio) on Mac Devices
Instructions for fixing a camera issue in Canvas Studio on a Mac.
Images Not Loading on Canvas Page
Troubleshooting information for when images do not load in Canvas.
Students Can't See Zoom Recordings
Troubleshooting steps for Zoom recordings.
Zoom Meetings Scheduled in Personal Account Not Displaying in BGSU Zoom Account
Troubleshooting steps for issues converting a personal Zoom account to a BGSU zoom account.
Microsoft Teams Troubleshooting
Microsoft Teams troubleshooting steps.
Microsoft Teams in Canvas Stuck in Login Loop
Fix for users trying to access MS Teams via Canvas and are stuck in a login loop.
eduroam Connection Gets Stuck on Connecting
Troubleshooting instructions for device stuck in "connecting" to eduroam state.
Respondus Lockdown Browser Cannot Detect or Configure Webcam
Troubleshooting steps for issues with Respondus Lockdown Browser not detecting a device's internal webcam.