University Device Connected to eduroam Network, but "No Internet"

When attempting to connect to eduroam using my university device, it is listed as connected but with "no internet"; what can I do?

1. Ensure your device is connected to eduroam.
2. Select the Wi-Fi symbol from the bottom right corner of the Windows taskbar.
3. Select Network & Internet Settings.
4. Select Wi-Fi from the left navigation menu.
5. Select Change adapter options from under the Related settings header.
   • 
6. Right-click on the Wi-Fi adapter and select Status.
   • 
7. Select Wireless Properties.
8. Select the Security tab.
9. Select Advanced settings.
   • 
10. Change the authentication mode from Computer authentication to User authentication
11. Verify "Enable single sign on for this network" is disabled
    •  
12. Select Save credentials. 
13. Enter your BGSU email address and password.
14. Select OK.

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.