University Device Connected to eduroam Network, but "No Internet"


When attempting to connect to eduroam using my university device, it is listed as connected but with "no internet"; what can I do?


  1. Ensure your device is connected to eduroam.
  2. Select the Wi-Fi symbol from the bottom right corner of the Windows taskbar.
  3. Select Network & Internet Settings.
  4. Select Wi-Fi from the left navigation menu.
  5. Select Change adapter options from under the Related settings header.
    • screenshot of arrow pointing to wifi and arrow pointing to change adapter settings
  6. Right-click on the Wi-Fi adapter and select Status.
    • screenshot of arrow pointing to Status in menu
  7. Select Wireless Properties.
  8. Select the Security tab.
  9. Select Advanced settings.
    • screenshot of arrow pointing to security tab and arrow pointing to advanced settings
  10. Change the authentication mode from Computer authentication to User authentication
  11. Verify "Enable single sign on for this network" is disabled
  12. Select Save credentials. 
  13. Enter your BGSU email address and password.
  14. Select OK.

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.


Article ID: 134224
Fri 7/16/21 1:45 PM
Fri 3/29/24 11:47 AM

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