University Device Connected to eduroam Network, but "No Internet"

Summary

Instructions for troubleshooting eduroam connection with "no internet"

Body

Question

When attempting to connect to eduroam using my university device, it is listed as connected but with "no internet"; what can I do?

Answer

 

 

  1. Ensure your device is connected to eduroam.
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  2. Select the Start Menu/Windows symbol from the bottom left corner of the Windows taskbar.
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  3. Select the Settings/Gear symbol.
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  4. Select Network & Internet and then Select  Wi-Fi.
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  5. Select Manage Known Networks.
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  6. Select Eduroam.
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  7. Click the Edit button for Advanced Wi-Fi network properties.
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  8. Select the Security tab and Click on the Settings button.
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  9. Select and enter the settings as displayed in the next picture.
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    • Select OK.
  10. Within the Security tab  select the Advanced settings button.
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  11. Change the authentication mode to User or computer authentication and check Enable single sign on for this network.
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  12. Select OK.

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.

Details

Details

Article ID: 134224
Created
Fri 7/16/21 1:45 PM
Modified
Mon 11/2/26 9:21 AM

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