Question
Who do I contact if I am having issues with my printer/multifunction device (Konica Minolta or HP), the printing process, need supplies, etc.?
Answer
PERRY proTECH
Should you need service on a BGSU printer/multifunction device (Konica Minolta or HP), please contact PERRY proTECH. PERRY proTECH is BGSU’s contracted printing management company that handles all university printing, copying and scanning needs, including all services and supplies. Please have the printer ID number (1 letter and 4 numbers ((NXXXX)) located on PERRY proTECH sticker fixed to the device) readily available. Please reach out to PERRY proTECH for the following types of printer support:
- General device hardware support/issues
- Printer supplies
- Printer parts
- Training
- Printer moves/removal
- When contacting PERRY proTECH, please make sure to include the printer ID number, a requested move date/time, and the new location information (for moves).
Contact PERRY proTECH
1-800-589-7360
servicerequest@perryprotech.com
Information Technology Services
Please contact Information Technology Services (ITS) for assistance with the following:
- Issues printing specific documents
- You are unable to print while others in your area are still successful
- Print driver installation
- PaperCut/printer queue support
- New printer requests (please submit an Office Printer Request form to ITS)
If you are having trouble printing only specific documents or if you are unable to print while others in your area are still successful, please contact Information Technology Services (ITS) for assistance.