Web Clock Troubleshooting

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Question

How do I fix my issues with the student Web Clock?

Answer

Expand the panels below for troubleshooting steps for common Web Clock issues.

New Employee Not Showing Up for Supervisor in Web Clock

The supervisor's time sheet view defaults to the first day of the period they would typically be approving. If the employee in question was not active on that date they will not display. Change the date by updating the view by date and then selecting the green refresh button.

Error: "User Is Not an Authorized Time Reporter"

Your time reporter data may not yet be set up or may be listed as inactive. Please contact the Payroll Office for assistance.

Web Clock Locked Out or Unable to Log In

Please note: You must be connected to the BGSU network to access Web Clock.

If Locked out message:

1. Verify if account is locked in HCM.

If yes, contact ITS to have account unlocked.

If prompted with login screen:

Clear browser cache

Why Do I Receive an Access BGSU Error When Trying to Access Web Clock?

You will receive this error if you are not connected to the BGSU network.

The Web Clock, View Paycheck, and Time & Labor (and any other CSS, FMS, or HCM) tools can only be accessed over the BGSU wireless/wired network or when connected to BGSU VPN/Pulse secure. If you are on campus, please ensure you are connected to the eduroam Wi-Fi network or campus ethernet (wired connection) and try again.

If you are working remotely and have a university device and a VPN account, you may log into Pulse Secure VPN to enable access to these tools by following the instructions at this link: Connect to VPN via Pulse Secure. (Note that all full-time Faculty and Staff are automatically provisioned with a VPN account. Students, including graduate instructors, do not typically have VPN accounts.) After you have connected to the VPN, you will be able to navigate to these pages.

If you are working remotely and do not have a university device or a VPN account, please contact your supervisor directly to log your time. You will not be able to access Web Clock off campus.

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.

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