Communication Tools

BGSU telephones, Cisco Jabber, voicemail, fax services, File Share, MS Teams, SharePoint, Zoom, ZDAM, Zoho Assist

Categories (9)

Cisco Jabber is the university-supported softphone and instant messaging application that allows faculty and staff to communicate while on and off-campus. The Jabber tool integrates with your university telephone and syncs with Outlook calendars, offers notifications, click-to-call capabilities, and a directory of campus users.

BGSU provides faxing capabilities to university faculty/staff. Use these services to request a fax server number/account or to convert a physical fax line to a BGSU fax server number.

University File Sharing services provide shared storage space and access to University documents from a single location to enhance collaboration. Access to the file shares are restricted to specific users and groups as specified by the owner(s) of the shared space. The amount of storage space made available from file shares is negotiated between ITS and the requesting department. Documents stored within the file shares are backed up nightly to prevent data loss. Files sharing services are available to both Windows and Apple computers from on-campus locations.

SharePoint Sites is a powerful tool that provides departments, project teams and communities at BGSU the ability to share and collaborate on files via the web. Sites are packaged with a variety of valuable features that are not readily available within standard network file shares. Using Sites one can:

- Create team sites and document libraries to keep files organized
- Set controls limiting who can see and/or edit your documents
- Follow documents, people and tags to stay informed about projects and activities
- Post questions and ideas to the newsfeed for users to view and add comments
- Collaborate on Microsoft Office documents (Word, Excel, Powerpoint)
- Create versions of files for future comparison
- Use metadata to categorize content and create customized views

Follow this link to view a brief SharePoint Sites video demonstration: https://www.youtube.com/watch?v=8kGVZt5q4Pk

Request new/change/remove telephone service, report telephone malfunction, telephone billing, directory and display change requests, hosted conference calls, Res Hall phone line requests, etc.

Reset voicemail pin, report voicemail malfunction.

ZDAM is BGSU's digital asset management solution that serves as a single repository for rich media assets including videos, photos, Microsoft Word documents, PDFs, audio files and more. Users can easily search for assets within ZDAM to recall, re-purpose, and re-distribute as needed.

Zoho Assist is BGSU's application used to remotely access devices for troubleshooting.

Zoom is a video and web-conferencing tool available to BGSU faculty, staff and students to support working, teaching and learning remotely and online.