Cisco Jabber (Softphone) Assistance

Who can use it?

BGSU faculty and staff.

What is it?

The process for requesting assistance or reporting an issue with the Cisco Jabber instant messenger. 

How to request it?

Please submit the request form on this page.

How to use it?

Click here for more information on installing and using Cisco Jabber.

Cisco Jabber instant message technology is available to allow for efficient communication and collaboration between employees at BGSU. Instant message technology is not conducive for use in the formal workflow of business processes and decisions. ITS recommends the following:

  • Decisions and actions arrived at via instant message communications should be documented through the appropriate system of record. 
  • ANY communication has the potential to produce an official record. Please be advised that users of Jabber are responsible for identifying what constitutes a record. 
  • Jabber communications are not retained centrally by Information Technology Services (ITS). If the user requires that communications be retained for future reference, they must follow the process documented here.

*Please note: Jabber instant message history between users is available for the previous 99 messages sent/received and is stored on the user’s computer. Timely archiving is recommended.

Cisco Jabber 911 Usage Warning

How much does it cost?

There is no cost associated with this service. 

Submit Request Form

Related Articles (1)

Cisco Jabber tutorials, system requirements, and FAQs


Service ID: 11076
Wed 11/18/15 3:27 PM
Tue 4/30/24 12:54 PM