Guides for installing and using Cisco Jabber for online chatting and phone calls (softphone via computer) at BGSU, including security information and the use of Jabber for official BGSU communication.

Articles (31)

Pinned Article What is Cisco Jabber (Softphone)?

Access Cisco Jabber tutorials.

Adding a Contact To a Group In Jabber (Softphone)

Instructions for adding a contact to a group in Cisco Jabber.

Adding a User to Multiple Contact Groups in Cisco Jabber (Softphone)

Instructions for adding a person to multiple contact groups

Can I Send a Text Using Cisco Jabber (Softphone)?

Jabber text messaging capabilities

Cisco Jabber (Softphone) Microphone Not Working

Microphone is not working in Jabber.

Cisco Jabber (Softphone) Not Operational

Jabber not allowing chat or call function to be used. Information on how to resolve this issue can be found in this article.

Cisco Jabber (Softphone) Security

Information on Jabber security protocol.

Cisco Jabber (Softphone) Supported Features

A list of supported features and platforms

Cisco Jabber (Softphone) User Requirements

Information regarding Cisco Jabber user requirements.

Cisco Jabber Emergency 911 Notification

Details regarding the use of Cisco Jabber for emergency 911 calls and the messages that appear upon login.

Cisco Jabber iOS/Android (Softphone) App

Does BGSU support the iOS/Android app for Jabber?

Cisco Jabber Troubleshooting

Troubleshooting steps for Cisco Jabber issues.

Click to Call in Cisco Jabber (Softphone)

How does "Click to Call" work?

Connecting to Cisco Jabber (Softphone)

Using the BGSU wireless to connect to Cisco Jabber

Installing Cisco Jabber (Softphone) on a Mac Device

Instructions for installing Jabber on a University-owned Mac.

Installing Cisco Jabber (Softphone) on a Personal Device

Install Jabber on your personal device to receive University phone calls and chats

Installing Cisco Jabber (Softphone) On a Windows Device

Instructions for installing Jabber on a Windows office device.

No Sound On My Device When Using Cisco Jabber (Softphone) and Remote Desktop

Troubleshooting an off-campus device with sound issues, including voice calls and/or notifications.

Setup Call Forwarding for Cisco Jabber (Softphone)

Follow these steps to set up call forwarding from Jabber to voicemail or to a secondary university phone number.

Sharing Your Cisco Jabber (Softphone) Account

Can I share an account with another user?

Using Cisco Jabber (Softphone) Instant Messaging for Official BGSU Communication

ITS recommendations for using Cisco Jabber as a communication tool.

Using Cisco Jabber (Softphone) Off-Campus

Stipulations for using Jabber chat/phone off campus.

Using Cisco Jabber Softphone While Using a Remote Desktop Connection

Instructions for using Jabber for phone calls while also using RDP.

Using Jabber to Answer your University Phone When Working Off-Campus: An Extension of Your University Phone (Softphone)

Instructions for faculty/staff who wish to use their university device to make calls from their BGSU phone extension via Jabber.

What Is a Softphone?

Information about softphones and their use at BGSU.

Windows Audio Troubleshooting

General audio troubleshooting steps for Windows devices.