Classroom and Conference Room Support Overview

Question

What kind of support does ITS offer for classrooms and conference rooms?

Answer

Select the classroom/space type below for information on ITS support:

  • Department-owned spaces that are categorized as either classrooms or class labs by Registration and Records are considered department-owned classrooms. 

    • These rooms have a state reporting code of either 110 or 210. 

  • Response by ITS staff within 12 business hours of the issue being reported. 

    • ITS will coordinate with the main office for each department to obtain a schedule for the department space. 

    • ITS hours for department classroom support are Monday through Friday 8:00 AM to 5:00 PM. 

    • If you would prefer ITS not respond to requests for support in a classroom owned by your department, you will need to sign an MOU with ITS.

  • If the room is still under contract warranty:

    • ITS will coordinate with the department to ensure they have the correct contact information for the contractor holding the warranty.  

    • The department will then oversee working with the contractor to fix any warranty issues

  • Damaged equipment will be replaced or repaired by ITS as described below.  

    • Classroom Computers:

      • ITS will first perform basic, on-site troubleshooting.  

      • If a repair is required, a new ticket will be created to track the repair of the original device with a department contact listed as the ticket requestor and the device will be taken to the ITS Hardware Support office. 

      • While the original device is being repaired, ITS will provide the best available temporary device for the classroom without custom software. 

      • ITS Hardware Support will work with the department to decide to either repair or replace the device. 

      • Once the device is repaired or replaced, ITS will install the device in the original classroom and remove the temporary computer.  

      • If a decision to replace or repair the original device has not been made within 90 days of the original issues, ITS will remove the spare device from the room without replacing it with a functional device. 

    • Audio Visual Equipment: 

      • ITS will first perform basic, on-site troubleshooting to determine the scope of any issues. 

      • If the issue can be resolved through repair or with replacement equipment, ITS will make its best effort to get the room working with used stock equipment and then provide the department with the information necessary to order a replacement or schedule a repair.

      • If the age of the equipment in the room makes it impossible to order replacement equipment, ITS will advise the department on options for updates to the room’s equipment. 

        • Based on those recommendations, the department will need to enter a Campus Planning Project Request Form to schedule the work. 

        • ITS will make its best effort to get the room working with used stock equipment and temporary wiring measures. 

      • If no decision has been made regarding the replacement of the original equipment and a project request to update the room has not been filed within 90 days of the original issues, ITS will remove its temporary equipment from the room without replacing it with a functional device. 

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.

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Details

Article ID: 142139
Created
Thu 3/17/22 4:31 PM
Modified
Tue 11/21/23 2:49 PM