Information on enabling Two Factor Authentication for email, adding a secondary/new device, Duo-supported email clients as well as other FAQs.

Additional information on Duo Two Factor Authentication is available at www.bgsu.edu/2factor.

**Please do not approve any Duo authentication requests if you have not recently attempted to login to a protected service**

Articles (23)

Do I Have to Authenticate Using Duo Every Time I Check My Email?

How to configure Duo so that you do not need to authenticate every time you check your email.

Duo Authentication When Accessing a BGSU Test Account

User instructions for how to use Duo authentication when accessing a BGSU test account.

Duo Two Factor Authentication Setup - Android Device

Instructions for setting up an Android device for Duo Two Factor Authentication

Duo Two Factor Authentication Setup - iPad

Instructions for registering an iPad for Duo Two Factor Authentication.

Duo Two Factor Authentication Setup - iPhone

Instructions for registering an iPhone for Duo Two Factor Authentication.

Duo Two Factor Authentication Setup - Landline

Set up a landline phone for Duo Two Factor Authentication

Duo Two Factor Authentication Setup - Other Mobile Phone

Instructions for setting up a mobile phone for Duo Two Factor Authentication.

Duo Two Factor Authentication Setup - Windows Phone

Instructions for setting your Windows phone up for Duo Two Factor Authentication.

Email Applications That Support Duo Two Factor Authentication

A breakdown of the email clients that support Two Factor Authentication for BGSU email.

How Do I Add a New Mobile Phone/Tablet (Different Phone Number) to Duo?

Instructions for adding a new device with a new phone number to Duo (if you still have the old device).

How Do I Purchase a Two Factor Token?

The process for purchasing a Two Factor Authentication security token.

How Do I Use a Two Factor Authentication Security Token?

Instructions for using a security token for Two Factor Authentication.

Unable to Scan Duo QR Code

Information on an alternative to scanning the Dupo QR code.

Updating Your Duo Settings

Information on updating Duo settings and devices.

Where Do I Find the Duo QR Code?

Instructions for locating the Duo new device configuration QR code.

How Do I Setup Duo Two Factor Authentication?

Explanation of options available and instructions for setting up Two Factor Authentication using each method including iOS, Android, and landline.

Can I Access Canvas Without Using Duo?

Information about accessing Canvas with Two Factor Authentication protection

I Forgot My Duo Device at Home, How Do I Authenticate?

How to authenticate when you have forgotten your registered Two Factor device.

My Duo Device has been Lost/Stolen/Destroyed

How to proceed if your Duo authentication device is no longer available

How Do I Add a New Duo Device (Same Phone Number)?

Instruction on how to add a new device with the same phone number to the Duo Authentication system

How Do I Use Duo Outside of the United States?

Setting up Duo on your mobile device to be used outside of the United States.