Duo Two Factor Authentication Setup - Landline

Question

How do I set up my landline for Duo Two Factor Authentication?

Answer

When you first attempt to access an application protected by Two Factor Authentication, you will be prompted to create an account. To set up a landline phone for Duo Two Factor Authentication, follow these steps:

  1. From the Duo Welcome screen select the Start setup button. 
  2. On the Add a new device screen, select landline followed by Continue.
  3. Select your Country from the drop-down menu.
  4. Enter the phone number of the landline phone you would like to register.
  5. Confirm that you have entered the phone number correctly by checking the box below.
  6. Select Continue. 
  7. Configure Automatic Phone Options (Optional)
    • With this option enabled Duo automatically sends an authentication request via a phone call to your phone.
      1. Select Save.
      2. Select Continue to login.
  8. Select Call Me to authenticate via phone call
    • Answer the call and follow the instructions to authenticate. The authentication prompt's status bar also tells you how to approve the request over the phone.
    • Duo will call your phone and the status bar at the bottom of the authentication prompt updates that it is dialing your number.
  9. You should now have a registered Duo Two Factor Authentication account.

**Please do not approve Duo authentication requests if you have not attempted to log in to a protected service. For more information review this article** 

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.

Details

Article ID: 121504
Created
Wed 12/2/20 3:19 PM
Modified
Mon 8/7/23 5:25 PM