Duo Two Factor Authentication First Time Setup - iPad


How do I setup Duo Two Factor Authentication for the first time using an iPad?


When you first attempt to access an application protected by Two Factor Authentication, you will be prompted to create an account. To set up your iPad for Duo Two Factor Authentication, follow these steps:

*Please Note: If you have already configured your Duo account and need to add a new device, please reference one of this article How Do I Add a New Duo Device (Same Phone Number)? - if you have a device with a different phone number, please contact ITS directly at 419-372-0999.

  1. From the Duo Welcome screen select the Start setup button. 
  2. On the Add a new device screen, select Tablet followed by Continue.
  3. Select iOS followed by Continue.
  4. Launch the Apple App Store app on your device and search for "Duo Mobile".
  5. Select Get and then Install to install the app on your device.
  6. Select OK when asked if Duo Mobile should be able to send push notifications.
  7. Once installed, select I have Duo Mobile Installed on the Duo screen.
  8. Open the Duo Mobile app on your tablet.
  9. Select Accept to accept the License Agreement.
  10. Select the to add an account.
  11. Use your tablet to scan the bar code on the Duo screen
    • If you are unable to scan the bar code, select the "Having problems?..." link and follow the instructions provided. 
  12. Once the bar code has been successfully scanned, select Continue on the Duo screen.
  13. Configure Automatic Phone Options (Optional)
    • With this option enabled Duo automatically sends an authentication request via push notification to the app on your tablet or a phone call to your phone (depending on your selection).
      1. Select Save.
      2. Select Continue to login.
  14. Select an Authentication Method.
    • Duo Push* - Pushes a login request to your device. Just review the request and select Approve to log in.
      • *Duo Push is the recommended authentication method.
    • Call Me - Authenticate via phone call
      1. Duo will call your phone/device and the status bar at the bottom of the authentication prompt updates that it is dialing your number.
      2. Answer the call and follow the instructions to authenticate. The authentication prompt's status bar also tells you how to approve the request over the phone.
    • Enter a Passcode - Log in using a passcode generated by Duo Mobile.
      1. Select Enter a Passcode.
      2. Select Send codes.
      3. Enter the passcode you received from Duo via text message.
      4. Select Log In.
  15. You should now have a registered Duo Two Factor Authentication account.

**Please do not approve Duo authentication requests if you have not attempted to log in to a protected service. For more information review this article** 

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.


Article ID: 121437
Tue 12/1/20 4:50 PM
Thu 2/15/24 9:34 AM

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