Adding a Shared Email Account/Calendar to Outlook

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Question

How do I add a shared/office mailbox or calendar in Outlook?

Resolution

The following steps will show you how to add an shared email account and a shared calendar account.

macOS Device

Adding a Shared Email Account

New Outlook

In Outlook, select the Mail icon from the navigation pane.
Right-click your account name from your list of folders and select Add Shared folder or Mailbox.
Type the name of the mailbox you want to access (example its@bgsu.edu) in the Add shared folder or mailbox window.
Select Add.
From your list of folders, locate the Shared with me folder. Select the folder to expand it. The newly added shared inbox will be a subfolder under Shared with Me. When you select the name of the shared inbox it will expand to show the email folders.

Classic Outlook

In Outlook, select the File menu in the top left.
Select Account Settings.
Select Account Settings again.
Select the New button from the top of the list.
From the Outlook window that opens, type the Office Email Account’s email address in the blank box (example its@bgsu.edu).
Select Connect.
After loading for a moment, you will be prompted to login with your BGSU username and password.
- You may need to authenticate via Duo Two Factor Authentication.
Select Sign In.
Once processed you will get a message stating, “Account successfully added. You need to restart Outlook for the changes to take effect".
Select Done.
Close Outlook.
Open Outlook.
The email account and calendar should now appear under your folders and calendars.

Adding a Shared Calendar

If you are opening ashared/office calendar, be sure you know the username for that calendar. If you are not sure of the username, please contact ITS. Access to the the office calendar is required. Access can be requested by an account owner using the Access Changes form

Windows Device

Please see the following Microsoft support article for instructions on adding a shared/office mailbox or calendar to Outlook:

Open and use a shared mailbox in Outlook

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.

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