Can Students Use Cisco Jabber (Softphone)?

Question

Can students use Jabber?

Answer

Student employees may use Cisco Jabber for their job functions.  Review the information below to determine the access needed for a student employee. There is no functional difference between student employees and standard employees in Jabber. The same requirements apply to all users of Jabber.

Jabber Chat-Only (no calling capabilities)

Student employees may use Jabber for instant messaging. There is no cost for this option, and student employee access can be requested by their supervisor. A virtual/private number that is used internally by the phone systems will be assigned to the student employee as part of the setup of a Jabber Chat-Only configuration. To request this service submit a New Phone Service Request Form and select the Other option for Type of Phone and note you are requesting Jabber Chat-Only.

Jabber for Chat & Phone Calls

Student employees may use Jabber for full phone capabilities. The same use policy applies to all phone users,  whether the phone is a desk phone or softphone, and is available on-campus or remote via VPN.

All phone service requests that involve billing must be placed by an approved person for that department's budget. Submit a New Phone Service Request and select the Softphone Only to request Jabber with chat and phone capabilities for a student employee.

 

If Cisco Jabber is not currently installed on the student employee's computer:

  • Windows Devices - Download Cisco Jabber from the Windows Software Center. Use this guide for instructions on how to download programs from Software Center.
  • Mac Devices - Submit an Contact ITS to remotely install. 

Cisco Jabber 911 Usage Warning

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.

Details

Article ID: 22395
Created
Wed 1/4/17 1:54 PM
Modified
Thu 2/25/21 3:51 PM