What Is a Softphone?

Question

What is a softphone?

Answer

A softphone is an application that allows a user to make and receive phone calls over a network via a computer without the need for a physical phone. BGSU currently utilizes the Cisco Jabber application for softphone use.  

When the University was required to shift to completely remote operations (in response to the COVID-19 pandemic), employees were setup with softphone service to make and receive calls using their BGSU phone extension from off-campus locations. This service allows for increased flexibility and saves the University on costs that would be allocated to physical telephone equipment.  

Cisco Jabber 911 Usage Warning

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.

Details

Article ID: 127292
Created
Thu 2/4/21 4:47 PM
Modified
Wed 3/17/21 10:51 AM