Using Jabber to Answer your University Phone When Working Off-Campus: An Extension of Your University Phone (Softphone)


How do I use Jabber to initiate and answer calls (softphone capabilities) from my BGSU phone number?


BGSU faculty and staff can configure Jabber to answer and initiate calls from their university phone (AKA softphone). Follow the instruction below to use Cisco Jabber for making and receiving calls via your university phone/extension. This Jabber phone call capability is only available on University-owned devices.  

Set Jabber to use your university computer for calls:

  1. Launch Cisco Jabber.
    • On a Windows device:
      1. Navigate to the Windows Start Menu.
      2. Select the Cisco Jabber folder from the list of applications. 
      3. Select Cisco Jabber.
    • On a Mac device:
      1. Navigate to the Applications folder.
      2. Select Cisco Jabber from the list of applications.
  2. Log in using your BGSU credentials
  3. Select the desktop phone icon located in the bottom left corner of the Jabber window.
  4. Select the Use my computer for calls option.
    • If you do not see this option, please try signing out and then signing back into Jabber and/or restarting your device.
      • If you still do not see this option after attempting the above, please contact Information Technology Services (ITS) as your Jabber application may need to configured to accept calls via computer.
  5. Select Use my computer for calls from the sub-menu.
  6. Select the gear icon in the top right.
  7. Select Options.
  8. Select Audio
  9. Select the options you want to use for: 
    • Ringer/Alerts - What makes the sound when someone calls you? 
    • Speaker – How do you hear the audio on an active call? 
    • Microphone – How do people hear you during an active call? 
  10. You are now be ready to make and receive phone calls directly from your computer.

Making a call using your computer:

  1. Open Jabber.
  2. Search for the person to call.
  3. Select the green phone icon next to person's name.
  4. Select the phone number you want to call.

Answering a call using your computer:

  1. When someone attempts to call you a window will appear in the bottom right corner of your screen with the person who is calling's information 
  2. To answer the call, select the green Answer button. 
  3. To decline the call, select the grey Decline button.

Switching back to using your desk phone for calls:

  1. Open Jabber.
  2. Select the computer monitor icon located in the bottom left corner of the Jabber window.
  3. Select the Use my desk phone for calls option.

To download and use Jabber for phone services you must have an associated BGSU phone number. If your phone number is unpublished, or if you have a shared phone line, please contact the Information Technology Services for assistance adding Jabber.   

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.

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Article ID: 100762
Wed 3/11/20 2:36 PM
Mon 3/8/21 3:52 PM