How do I  Request the [EXTERNAL] tag be Removed from a Specific Email Sender Address?

Question

How do I  request the [EXTERNAL] tag be removed from a specific email sender address?

Answer

If you receive a message from an external email address that should be marked (whitelisted) as an approved external sender, you may report it to BGSU Information Security by doing the following:

  1. Open a new email using Outlook 2016 and address it to infosec@bgsu.edu.
  2. Attach the actual email you would like to whitelist to the new email message. 
    • You can attach an email by selecting attach item (envelope symbol) and selecting the email from your Inbox.
  3.  Add any additional information to the body of the email on why it should be whitelisted.
  4. Send the message and Information Security will review the request and take the appropriate action. 

For additional assistance, please contact the Technology Support Center at 419-372-0999 or through chat.

Details

Article ID: 70599
Created
Tue 1/22/19 2:10 PM
Modified
Tue 7/2/19 9:22 AM