Question
What is the AlertBG Messaging System and how do I manage settings and get support?
Answer
The emergency AlertBG messaging system sends time-sensitive communications (such as weather or campus security) to subscribers via text message and email as well as other modes such as Facebook, Twitter, web pages, and digital signs.
Text message alerts are sent to faculty, staff and student phones that have updated their personal information with a "cellular phone" label.
SPAM messaging is prohibited.
Expand the panels in this article to learn more about various AlertBG topics.
Access/Update My AlertBG Information
To update and/or review your personal information setup to receive AlertBG notifications, follow the steps below:
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Login to MyBGSU.
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Select AlertBG from the top menu panel.
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Update primary phone information and preferences.
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If you wish to include a second cell phone number to receive AlertBG text messages (parent, guardian, spouse, etc.), enter the number to the Alternate Cell Phone field.
Enable AlertBG for Firelands Campus
Users who wish to receive messages regarding Firelands campus notifications must select that option. Follow the steps below to enable AlertBG for Firelands campus.
- Login to MyBGSU.
- Select AlertBG from the left menu panel.
- Select the on button for the Receive Firelands Messages.
Types of AlertBG Messages
The AlertBG service is used for BGSU Emergency Notifications only.
Examples:
- ALERTBG-CRIME IN PROGRESS-Student Union-detailed information here.
- ALERTBG-WTHR-Severe weather closes campuses, cancels classes-detailed information here.
Unsubscribe from AlertBG Messages
If you would like to stop receiving AlertBG messages:
- Log in to my.bgsu.edu.
- Select AlertBG from the left navigation menu.
- Toggle the options to Off for the alerts you no longer wish to receive.
If the user is not affiliated with BGSU and cannot make updates through MyBGSU, they should reply with the word STOP to the messages received from AlertBG and this will set their phone number to inactive.
Is There a Fee for AlertBG Text Messages?
There is no charge for the AlertBG service. However, the ability to receive no charge text messages is dependent on your wireless provider plan.
What Mobile Carriers Does AlertBG Support?
All major carriers will work with AlertBG (T-Mobile, Verison, AT&T). A list of full carriers can be found by visiting the Test your Phone guide on e2campus site.
For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.