Fax Mailbox Delegation

Fax mailbox delegation can be configured for an individual BGSU Fax Account OR for a shared/group email account. 

Individual Fax Account

Individuals can delegate viewing faxes for their account to any other user with a fax account. See the Assigning Delegate Access to an Individual Fax Account panel for instructions on how to set this up. 

Group/Shared Email

Information Technology Services (ITS) must configure delegate access for group/shared account. Each individual requesting access to the group/shared account must have a BGSU Fax Account. Permissions can be granted per user (owner, viewer, etc.). Configuring delegate access will allow the user to view the shared fax mailbox. 

Delegation can be requested by submitting a BGSU Fax Service Add/Change/Remove form.

To assign delegates access to an individual fax account:

1. From your fax mailbox, select Delegates to open the Delegates page. 
2. Select New. The New Delegate dialog box opens.
3. Under User or Group, select the users and groups to assign delegate permissions. 
   • To search for a user or group, enter a full or partial user/ID group into the search box. Matching IDs will appear in the list.
4. In the Role list, select a role. 
5. To define a role from the list of permissions, select None.
6. in the list of permissions, select and clear access options as needed. 
7. To save the selected permissions so they can be quickly applied to other delegates as a new role:
   1. Select Save these permissions as a custom role. 
   2. In the Custom role ID box, type an ID for the role. 
8. Select OK. 

If you are configured as a delegate to a fax mailbox:

• When an incoming fax is received, an email with a link to the fax will be sent to each delegate. 
• Individuals will click on the link to be taken to the RightFax web application (FaxUtil) to view the fax. 
• Anyone with delegate rights can DELETE the fax.
• Anyone with delegate rights can download the fax.