Microsoft Teams Troubleshooting

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Question

What can I do if I am experiencing issues with Microsoft Teams?

Answer

Use the information in this article to attempt to fix issues you may experience with the Microsoft Teams application.

Clear Microsoft Teams Cache

If your Microsoft Teams application is experiencing login errors, running slow, or other issues, clearing the Microsoft Teams cache fixes many of these problem(s). For instructions on how to clear your MS Teams cache on a Windows or MacOS device, please see this Microsoft documentation.

We also suggest restarting your device prior to re-launching MS Teams.

Camera Not Working in Microsoft Teams

If you are having issues with your camera when using Microsoft Teams, try the following troubleshooting steps:

Troubleshoot 1

Verify your webcam slider is open (if applicable).

Troubleshoot 2

Verify no other programs are utilizing the camera.

Troubleshoot 3

Review these troubleshooting steps on the Microsoft Teams website.

Troubleshoot 4

Restart your device.

Additional Troubleshooting

Additional troubleshooting information is available on the Microsoft Teams support site.

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.

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