Question
Can I authenticate to a Duo-protected application from an access device with an IP address originating in an OFAC-regulated country/region?
Answer
Beginning May 5, 2022, users attempting to authenticate to a Duo-protected application from an access device with an IP address originating in a U.S Office of Foreign Assets Control (OFAC)-regulated country or region will be blocked from completing their login and will receive an error message.
Web application error messages will read: “Access denied. Duo Security does not provide services in your current location.” Other applications may display a generic failed login message.
Duo-relevant OFAC restrictions currently apply to the following countries/regions:
- Cuba
- North Korea
- Iran
- Sudan
- Syria
- Crimea region
- Sevastopol region
- Donetsk region
- Luhansk region
For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.