University Device Software Purchase & Request Scenarios

Question

What are the various types of software request outcomes for University devices?

Answer

Software purchase requests and software install requests typically follow one of the following scenarios. 

  • If software requested has previously been approved for purchase/install, you will receive a response in your ticket confirming that the request is approved. ITS will contact you via ticket communication that the software is ready for installation. 
  • If software requested is denied, you will receive a ticket communication explaining the justification for the denial.
  • If request is for NEW software, or for a product that has NOT previously been approved, it is required go through the University’s mandatory Software Purchase & Request Review Process

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.

Details

Article ID: 131594
Created
Thu 4/15/21 2:27 PM
Modified
Thu 4/15/21 4:13 PM