Zoom Access & Sign-In Information

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Question

How do I access/sign-in to my BGSU Zoom account?

Answer

BGSU faculty, staff and students have access to BGSU's Zoom Enterprise plan and can log in to/access Zoom via either website or by downloading an application to their device. Follow these instructions to access Zoom vie web or desktop app:

First Time Setup and Zoom Web Application

Navigate to bgsu-edu.zoom.us.
Select Sign In.
Enter your BGSU email address and password.

Zoom Meetings App (Installed on device)*

Launch the Zoom Meetings app.
Select Sign In.
Select Sign In with SSO.
Enter bgsu-edu in the box that appears.
1. In the browser window that opens, if prompted, log in using your BGSU email address and password.
Select the link that appears to launch the Zoom Meetings app.

*University Windows devices can install via Software Center. University Mac devices will require admin privileges to install.

Convert Personal Zoom Account to BGSU Zoom Account

If your personal Zoom account does NOT use your BGSU Email Address:

If you created a Zoom account using anything other than a BGSU Email address, you may still want to convert it over to our BGSU Enterprise Account. The most common reasons for doing so are:

To receive a refund for a personal pro account.
To retain access to online recordings or existing meetings.
To consolidate down to using only one account inside of Zoom.

If you would prefer to use two accounts, you are not required to covert it to the BGSU Enterprise Account.

To convert any personal account to the BGSU Enterprise account, that personal account must list your BGSU email address. Follow this guide to change the email address on your account to your BGSU email address.

Once your personal account is associated with your BGSU email address, contact the ITS service desk at 419-372-0999 or ITSchat.bgsu.edu. They will generate a request to add you to the BGSU enterprise account which will send you an email invite. Once you have that email, select the link in the message and follow these steps:

Convert Basic Personal Zoom to BGSU Zoom Account using BGSU Email Address

Enter your BGSU email address and password.
Select the button that says "Confirm your email address" on the window that appears.
Check your BGSU email and select the option to "Switch to the new account"
Review the information on what happens when you select this invitation and then select "I Acknowledge and Switch"
Check your BGSU email and until you see the message that your account has been switched.
You will be redirected to instructions for obtaining a refund if you had personally purchased a Zoom Pro subscription using your BGSU email address.

Convert Pro Personal Zoom to BGSU Zoom Account using BGSU Email Address

Enter your BGSU email address and password.
Select the button that says "Switch to the New Account" on the window that appears.
Review the information on the page that appears and then select "I Acknowledge and Switch"
Check your BGSU email and select the option to "Switch to the new account"
Review the information on the page that appears and then select "Next Review Account Balance"
Review the information on the refund page, select the option to send the refund to yourself, and then select "I agree to Join the New Account"
Select the button that says "Finish"
You will be redirected to instructions for obtaining a refund if you had personally purchased a Zoom Pro subscription using your BGSU email address.

Zoom Sign In Issue/ Error Code 1001

When attempting to sign in to Zoom, the error "Something went wrong while you tried signing in with SSO" or "Error Code 1001" is displayed.

This issue occurs during the transition from a Zoom Pro personal account with more than one user account to a BGSU Zoom Account. Only one account can be transferred and all other accounts will have to be removed from your Zoom Pro personal account before you sign in to BGSU enterprise account.

Sign In to your personal Zoom account.
Select User Management from the left navigation and then select Users from the items that appear.
For each account other than your main BGSU account listed, select the ellipses (...) icon to the right of the account and select Unlink from your account.
Follow these standard steps to migrate your account once you are finished unlinking.

**If you receive this error when attempting to access Zoom within Canvas, log in to http://bgsu-edu.zoom.us/ outside of Canvas one time using your BGSU credentials and then log out of Canvas and log back in. You should then be able to schedule meetings and view upcoming and past meetings via Zoom in Canvas.

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.

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