Cisco Jabber: Report Issue

Who can use it?

BGSU Faculty and Staff

What is it?

The process for reporting an issue with Cisco Jabber instant messenger. 

Where to get it?

Please complete the "Report Issue" form on this page.

How to use it?

Click here for more information on installing and using Cisco Jabber.


Cisco Jabber instant message technology is available to allow for efficient communication and collaboration between employees at BGSU.  Instant message technology is not conducive for use in formal workflow of business processes and decisions. ITS recommends the following:

  • Decisions and actions arrived at via instant message communications should be documented through the appropriate system of record. 
  • ANY communication has the potential to produce an official record. Please be advised that users of Jabber are responsible for identifying what constitutes a record. 
  • Jabber communications are not retained centrally by Information Technology Services (ITS). If the user requires that communications be retained for future reference, they must follow the process documented here.

*Please note: Jabber instant message history between users is available for the previous 99 messages sent/received and are stored on the user’s computer. Timely archiving is recommended.

How much does it cost?

There is no cost associated with this service.