Question
How do I add a new device with the same phone number to the Duo Authentication System?
Answer
If you have a new phone number, please call ITS at 419-372-0999 for assistance. The process below is designed to work only if you kept the same phone number but have a different device.
- Start by installing Duo Mobile on your new device. You can find the app from the Play Store for Android devices or the Apple Store for iOS devices.
- Using a computer or alternative device, sign in to the MyBGSU portal.
- On the Duo screen, select Settings.
- Select add a new device on the left side of the screen.
- If you did not get the Duo Screen skip to the information below step 12.
- Duo will then ask you to verify your phone number, select either Call Me or Enter a Passcode.
- On the next screen, select either Mobile Phone, Tablet, or Landline then select Continue.
- Enter your phone number when prompted.
- If Landline was chosen skip to step 11 now.
- Select type of phone and select continue.
- Select I have Duo mobile installed.
- Open the Duo Mobile app on your new device and select the + (plus) sign at the top of the app screen to scan the QR code that appears.
- A green checkmark will appear when successful. Select Continue.
- From the drop-down menu, choose your preferred Duo authentication method. Once you have made a selection, select save and then select continue to login.
- You should now be able to use your new device to authenticate into the system.
If you are not presented with the Duo screen, it may be due to the browser remembering you for 30 days. To access the Duo screen, please do the following:
- Open a different browser. For example: If you are using Google Chrome, open Firefox. Or open a private browser/incognito window.
- Try steps 2 through 12 above, again.
**Please do not approve Duo authentication requests if you have not attempted to log in to a protected service. For more information review this article**