My Duo Device has been Lost/Stolen/Destroyed


What do I do if my Duo authentication device has been lost/stolen/destroyed?


If your authentication device has been lost/stolen/destroyed, contact ITS for a temporary passcode so you are able to access your BGSU accounts. The one-time passcode will be valid for five days and will not be reissued multiple times. To provide additional time to locate/repair/replace your Duo authentication device, check the Remember me for 30 days box on the Duo authentication screen.

**Please do not approve Duo authentication requests if you have not attempted to log in to a protected service. For more information review this article** 

 For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.


Article ID: 62247
Thu 9/13/18 10:35 AM
Thu 5/11/23 3:35 PM