Sending a Fax using the RightFax Web Application (FaxUtil)

To access the RightFax web application you must be connected to the BGSU network/VPN:

1. Navigate to the myfax.bgsu.edu.
2. Log in with your BGSU username and password. 

To create and send a new fax:

1. Select the +New Fax button to open the Create/Edit Fax page.
2. Enter the information for the fax:
   1. At least one fax recipient’s name.
   2. Destination type.
   3. Fax number or email address.
3. Select Send to send the fax. 

Add a Cover Sheet

Cover sheets are optional for every fax sent from RightFax. The cover sheet can contain additional notes intended for the recipient. Please do not include any confidential or personal information on your cover sheet. 

1. From the Create/Edit Fax page, scroll down to Cover Sheet. 
   1. Use Cover Sheet is selected by default. 
2. In the Cover Sheet file drop-down, select the appropriate cover sheet.
3. Type the cover sheet notes in the Notes field (up to 21 lines of text). 
4. To add a comment or specify other sender information select More 
   Options.
5. When ready, select Save.
6. Select Send to send the fax. 

Attach a File

You can attach files to the fax. Attachments are converted to fax file format when they are sent. If sending a fax to an email address, you can send an attachment in the original file format instead of fax file format.

To Attach a File:

1. Under Attachments, select Add File.
2. In the dialog box, locate and select the file you wish to attach. 
3. The file should now appear in the list of attachments.

Send Attachment in Original File Format:

The option to send a file in the original file format is available if you are sending to an email destination.​ In the list of attachments, in the row with the attachment, select the check box in the Native column.​

A sent fax that encounters errors during transmission will be retried the number of times configured by your fax administrator. After the specified number of retries, the server will stop retrying the fax. 

Retry Sending a Failed Fax

1. In your fax mailbox, from the fax list, select the fax. 
2. From the fax menu, select Status.
3. Select Update Status. 

If the fax was previously scheduled to retry, the fax server will retry immediately and not wait for the scheduled interval. If the fax was not previously scheduled to retry, the fax server will attempt to send the fax as if it were new.

When you forward a fax, a copy of the fax is sent and the original fax remains in your mailbox. When  you route a fax, the original fax is sent and is removed from your mailbox. 

Forward to a Fax Number or Email Address

1. From your fax mailbox, select the fax you wish to forward from the fax list.
2. Select the Fax drop-down menu.
3. Select Forward to Fax.
4. In the New Fax window, enter the information for sending the fax.
5. Select OK. 

Forward/Route to Another BGSU RightFax User

1. From your fax mailbox, select the fax/faxes you wish to route or forward from the list. 
2. Select the Fax drop-down menu.
3. Select either Forward to User or Route to User.  
4. To search for users, enter a full or partial username and select Search.
5. Select the user.
6. Select Add. Repeat as needed.
7. In the Notes added to fax history box, enter any notes.
8. Select OK to send the fax.