Instructor Receiving Class Has Already Been Completed Message in Canvas Course

Question

When attempting to send out a Canvas message to the entire class, I receive a message stating "the email cannot be sent since the class has already been completed"; what can I do?

Answer

Follow the instructions below to fix this issue. 

  1. Log in to Canvas
  2. Navigate to the Canvas Course experiencing the issue. 
  3. Select Settings. 
  4. Set a start date before the current date and end date in the future for the course under Course Details tab.
  5. Select Update Course Details.
  6. You should now be able to send a message to your class. 

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.

Details

Article ID: 110241
Created
Wed 6/17/20 9:19 AM
Modified
Wed 6/17/20 9:20 AM