Student Printing - First Time Setup

Question

How do I setup Student Printing on my personal device for the first time?

Answer

Expand the panels in this article for first time setup instructions based on your device type.

Please note: The Student Printing driver will not work when installed on a University-owned device. 

Apple Device Setup

iOS Device Setup (iPhone/iPad)

Windows Device Setup

Chromebook Setup

Android Setup

 

Apple Device Setup

Users must be connected to the BGSU eduroam network in order to complete this setup. For information on connecting your device to eduroam, click here. 

While following these steps, if you are prompted to save credentials for Student Printing, do not allow it. Saving your credentials will cause problems the next time you change your password.

 

Installing the Mobility Print Driver

  1. Navigate to the Apple Symbol (top left) > System Preferences
  2. Select Printers and Scanners.
  3. Select the Add Printer, Scanner, or Fax button under the Printers list.
  4. The Add Printer box will pop-up.
  5. Select bg-print-bw (black and white printing) or bg-print-color (color printing).
    • If neither options appear, Limit IP address tracking must be disabled in Wifi settings (see Mobility Print Troubleshooting below).
      •  The Name, Location and Use should automatically populate, if not, they should be listed as follows:
        • Name: bg-print-bw or bg-print-color depending on your selection
        • Location: printserver3.
        • Use: Secure AirPrint.
  6. If Secure AirPrint  is NOT displayed:
    • Close the Add Printer dialog
    • Disconnect from the network
    • Reconnect to the network
    • Try again. If you still cannot see Secure AirPrint, contact Information Technology Services.
  7. Select Add.

 

Mobility Print Troubleshooting

Disable IP address Tracking:


1. Verify connection to eduroam
2. Navigate to System Settings (Apple Symbol)
3. Select Wi-Fi 
4. Select Details…
5. Scroll Down and Toggle off Limit IP Address Tracking
6. BG-Print-BW and BG-Print-BW should now appear.
KeyChain Access:
Incorrect or outdated credentials may be stored in KeyChain Access that may prevent Mobility Print to work correctly.
    1    Use Spotlight (top right), search for KeyChain Access.
    2    Open KeyChain Access.
    3    From the list of passwords, remove the password that shows bgsuprint.bgsu.edu.
    4    Attempt to print again; you should be prompted for your current BGSU username and password.

 

iOS Device Setup (iPhone/iPad)

iOS devices do not need to have an app or driver configured. For instructions on how to print from you personal iOS device, view this article. 

 

Windows Device Setup

Users must be connected to the BGSU eduroam network in order to complete this setup. For information on connecting your device to eduroam, click here. 

Installing the Mobility Print Driver

  1. Add funds to your BG1 card.
    • Students must have funds available in the BG Bucks account of their BG1 card in order to print. Visit the BG1Card office website to learn how to load funds to your account by reviewing the different Deposit Options and/or watching the BG1 Card office's video tutorials here.
    • See student printing costs.

  2. Follow the link below to install the driver on your device.

  3. Select BG-Print-Color [printserver 3] in the Printer Selection window and Select Next.

  4. Enter your BGSU username and password. Click Next.

  5. Select Finish.

 

Chromebook Setup

Users must be connected to the BGSU eduroam network in order to complete this setup. For information on connecting your device to eduroam, click here. 

Installing the Mobility Print Driver

  1. Select the link below and select Add to Chrome to download the extension. 
  2. Exit the Chrome Web Store.

 

Android Setup

Users must be connected to the BGSU eduroam network in order to complete this setup. For information on connecting your device to eduroam, click here. 

Installing the Mobility Print App

  1. Open the Google Play Store and search for Mobility Print.

  2. Install the Mobility Print app. The App Publisher should be PaperCut Software.

  3. After installation, Open the app. Tap the Android Settings button.

  4. Select Mobility Print Service to ensure that the Mobility Print service is one. If you get a dialog box asking if you would like to activate the service, select OK. Otherwise, switch the toggle from off to on.

  5. After a few seconds, if you are connected to the correct eduroam wireless network, you should have the BG-Print-Color Student printer displayed when attempting to print a document from your Android device.

  6. Exit settings. You are now ready to print. 

View Instructions for Printing From a Personal Device To a Print Release Station

 

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.

 

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