Question
Where can I find general information/frequently asked questions about voice messages in the BGSU voicemail system?
Answer
Select the anchors below to learn more about various voice messages.
Checking Voicemail Messages
Voice Message Delivery Options
Sending a Voice Message
Replying to Voice Messages
Forwarding a Voicemail Message
You can check new and saved messages in your BGSU voicemail box by phone. You can save or delete messages during message playback or after you listen to an entire message.
- Call and sign in to your BGSU voicemail account (Cisco Unity Connection).
- At the Main menu, select from the applicable menu options:
- Play New Messages.
- Review Old Messages for messages in your mailbox.
- Follow the prompts to listen to and manage your messages.
From Cisco Jabber
- Select the Voicemail icon from the Cisco Jabber menu.
- Voicemail messages will appear in this window.
- Select a voicemail message to listen to it.
You can address a voice message to one or multiple recipients, and to private and system distribution lists. You address a message by using the phone keypad to spell the name of the user or list, or to enter the extension or list number. The following special delivery options are available:
Urgent
Mark a message urgent so that it is sent before regular messages.
Return Receipt
Request a return receipt so that you are notified when the recipient opens the message.
Note: You may or may not receive receipts in response to your requests, depending on how your recipient's and your voicemail accounts are set up. And when you do receive receipts, they can be either read receipts or delivery receipts, again depending on how the voicemail accounts are set up.
Future Delivery
Deliver the message at the future date or time that you specify.
University employees with a BGSU voicemail (Cisco Unity Connection) account can send voice messages to other BGSU voicemail accounts without actually dialing their extensions. This can be helpful when you do not want to disturb a user or when you do not have time for a phone conversation. Sending voice messages may also help to avoid misunderstandings that can be "read" into email messages.
Sending a Voice Message Using Phone Keypad
- Call and sign in to your BGSU voicemail account (Cisco Unity Connection).
- At the Main menu, select the option to Send a Message.
- Follow the prompts to record, address, and send the voice message.
- To pause or resume recording, press 8.
- To end recording, press #.
Helpful Tips
- While addressing the message, press ## to switch between spelling and number entry.
- To address the message to a private list, enter the list number by using number entry.
- When more than one user matches your addressing entries, Cisco Unity Connection plays a list of matches that you can navigate quickly. Press # to select a recipient from a list; press 7 to skip to the previous name and 9 to skip to the next name; and press 77 to skip to the beginning of a list and 99 to skip to the end of a list
When you reply to a message, you can reply to only the sender or to the sender and all other recipients; and you can add recipients. You can also respond to non-delivery receipts (NDRs) by resending the original message. A message from "Cisco Unity Connection Messaging System" means that the caller was not a Connection user or was not signed in.
Replying to a Voice Message Using the Phone Keypad
- After listening to the message, select the menu option Reply or Reply to All.
- Follow the prompts to record, add more recipients to, and send the reply.
- To pause or resume recording, press 8. To end recording, press #.
- After you send the reply, follow the prompts to handle the original message.
Helpful Tips
- While addressing the message, press ## to switch between spelling and number entry.
- To address the message to a private list, enter the list number by using number entry.
- When more than one user matches your addressing entries, Cisco Unity Connection plays a list of matches that you can navigate quickly. Press # to select a recipient from a list; press 7 to skip to the previous name and 9 to skip to the next name; and press 77 to skip to the beginning of a list and 99 to skip to the end of a list.
- After listening to the message, select the option Forward the Message.
- Follow the prompts to record an introduction, address, and send the forwarded message.
- To pause or resume recording, press 8.
- To end recording, press #.
- After you send the forwarded message, follow the prompts to handle the original message.
Helpful Tips
- While addressing the message, press ## to switch between spelling and number entry.
- To address the message to a private list, enter the list number by using number entry.
- When more than one user matches your addressing entries, Cisco Unity Connection plays a list of matches that you can navigate quickly. Press # to select a recipient from a list; press 7 to skip to the previous name and 9 to skip to the next name; and press 77 to skip to the beginning of a list and 99 to skip to the end of a list.
For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.