Knowledge Base

Categories (14)

Academic & Research Tools

Useful information on tools such as Canvas, Academic Scanning, Atomic Learning and more.

Network Access

Information on wireless services available at BGSU.


Find answers to your questions about MyBGSU, BGSU Email, Access BGSU, general BGSU account information, etc.

Office Devices

Helpful information on BGSU office equipment and hardware, as well as moving devices from one location on campus to another.

Classrooms & Labs

Self-help tools for using classroom equipment and BGSU computer labs.

Personal Devices

Advice on setting up your mobile device, using Microsoft Office, device repair & recycling, virus protection, etc.

Collaboration & Conferencing

Using the WebEx, Jabber and Bomgar tools for collaboration and conferencing on the BGSU campus.


Information on Falcon Print for office/department and student/personal printing needs on the BGSU campus.

Enterprise Applications

Articles regarding PeopleSoft, DocuSign, and other university applications.


Information regarding IT Project Requests and associated project classifications and definitions.

File Sharing

Knowledge Base articles on effectively using the OneDrive and SharePoint file sharing application.


Learn how to find and install University-supported and provided software.

General Troubleshooting

Find information on troubleshooting general technology issues.

Telephone & Voicemail

Guidelines for using the BGSU telephone and voicemail services.

Articles (2)

What does my status mean?

Status indicators for your tickets.