LISTSERV Subscriber Management

1. Log into the LISTSERV web application at lists.bgsu.edu.
2. Select the list you want to edit.
3. Select the List Management dropdown.
4. Select Subscriber Reports.
5. Review a full list of subscribers
   1. To add a new subscriber, enter their email address and name into the Add New Subscriber box and select Add Subscriber. 

First you must create an ASCII file using Notepad on your PC and create a list with one subscriber's full email address and name on each line, then save the file with a .txt extension. Once you have created the textfile with the updated subscriber's, follow the instructions below to upload them into the LISTSERV. 

1. Log in to the LISTSERV application.
2. Select the list you want to edit.
3. Select the List Management dropdown.
4. Select Subscriber Reports.
5. Click Bulk Operations.
6. In the Bulk Operations window you will have several choices
7. Browse the .txt file that includes your list of subscribers. 
8. Select Import button. 

Notes on Input File Used for Bulk Subscriber Import

• The list server does not recognize Microsoft Office documents (Word, Excel, etc.).  
  • If you have a list of emails on an Excel or Word document you will need to copy/paste them into a Text Document instead.
  • To open a Text Document right-click on an empty space on your device's desktop, then select New followed by Text Document.
• .The list server also does not understand the use of semicolons to separate emails, unlike Outlook
  • If your list of emails are separated by semicolons you will need to put each email on a separate line and delete the semicolons.
• Be sure to save your edited email list.

In order to update your list using a bulk operation, a textedit file must first be created. The file must contain a list with subscriber's full email address and name on each line. 

Creating the TextEdit File

1. Select Go then select Utilities.
2. Double click TextEdit . An untitled file automatically opens. 
3. Enter the email address and names of each member of the group with one email address and name per line. 
4. From TextEdit Format menu, select Make Plain Text.
5. From the TextEdit File menu, select Save to save your list.  If you rename the file and add an extension, it must be .txt.  If you provide no extension, the .txt. extension is automatically added. 

 Importing TextFiles to LISTSERV:

1. Log in to the LISTSERV application.
2. Select the list you want to edit.
3. Select the List Management dropdown.
4. Select Subscriber Reports.
5. Click Bulk Operations.
6. In the Bulk Operations window you will have several choices
7. Browse the .txt file that includes your list of subscribers. 
8. Select Import button.

Notes on Input File Used for Bulk Subscriber Import

• The list server does not recognize Microsoft Office documents (Word, Excel, etc.).  
  • If you have a list of emails on an Excel or Word document you will need to copy/paste them into a Text Document instead.
  • To open a Text Document right-click on an empty space on your device's desktop, then select New followed by Text Document.
• .The list server also does not understand the use of semicolons to separate emails, unlike Outlook
  • If your list of emails are separated by semicolons you will need to put each email on a separate line and delete the semicolons.
• Be sure to save your edited email list.

You must be the list owner to remove users from a LISTSERV. If the list owner cannot edit or remove a subscriber's configuration:

1. Verify the email address of the subscriber.
   • If you notice a fault icon (character resembles a diamond with a question mark) in the subscribers email address, this indicates the email address is not recognized, or the address has become corrupt. 
2. Copy the list of corrupted subscribers into a text document (Such as Note Pad or Text Edit (Mac)).
3. Remove the problem email address(es).
4. Save the text document.
5. The list owner can then use the Bulk Operations function (mentioned above) to remove all current subscribers and then add the modified list of subscribers back to the list

To add/remove an owner from a LISTSERV list: 

1. Log into the LISTSERV at lists.bgsu.edu.
2. Select the list you want to edit.
3. Select the List Management dropdown. 
4. Select List Configuration.
5. Select the Administrators button. 
6. Scroll down to the box titled Owner.
7. Add or Remove the appropriate email addresses of owners.
   • If you’re adding an additional owner, place a comma after the final existing owner’s email address and then enter the new owner’s email address.
8. Select the Update button in the upper right or lower left hand of the page to complete the process.