Respondus Lockdown Browser Cannot Detect or Configure Webcam

Question

Why won't Respondus Lockdown Browser detect or configure my webcam?

Answer

By default, Respondus Lockdown Browser should select and use the computer's internal camera. If the device's internal camera is not selected, work through the troubleshooting steps below until the issue is resolved: 

Troubleshoot #1

  1. Exit the pre-exam webcam check and select the i icon or Globe icon from the LockDown Browser toolbar.
  2. Select check for new version or check for update.
  3. If a new version is detected, install it on your computer attempt to take the exam again.

Troubleshoot #2

  • Restart your device.

Troubleshoot #3

  • Close all applications that use a webcam/video camera.

Troubleshoot #4

  • Close any utilities running in the background such as instant messaging applications, Facebook, BitTorrent, Spotify, MegaBackup, etc.

Troubleshoot #5

  1. Open LockDown Browser, login, and navigate to a course.
  2. Select the Help Center icon from the toolbar.
  3. Run the system check to ensure your webcam is detected.  
  4. Run the webcam check and ensure your camera's image is shown.
    • If necessary, you can change the camera during the webcam check via the change my webcam link. Ensure you select the physical internal or external camera. Do not select anything labeled splitter or filter.

Troubleshoot #6

  • Temporarily disable anti-virus software. Be sure to re-enable anti-virus software after troubleshooting.

Troubleshoot #7

  1. If a computer camera driver was recently updated and your webcam has stopped working with LockDown Browser, consider rolling back to the previous version of the driver.
  2. In some cases, updating the driver may help.

If the above steps fail to resolve your issue, a temporary workaround would be to use an external webcam.  

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.

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