Issue
When accessing Concourse Syllabus through Canvas, some users may receive the error message: “Error: Could not verify ID token: State not found.”
Environment
Concourse Syllabus
Cause
Concourse Syllabus requires third-party cookies to be enabled. This issue most commonly occurs when using Safari, which blocks third-party cookies by default.
Resolution/Workaround
Enable 3rd party cookies or use Google Chrome.
How to Enable 3rd Party Cookies
- Select Safari followed by Settings (or Preferences on older macOS versions).
- Select the Privacy tab.
- Uncheck Prevent cross-site tracking.
- Close the settings window.
For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.