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What does my status mean?

Open 

The ticket has been entered and assigned to the team who will provide a solution.

 

In Process

Your request is approved and work has started.

 

Resolved

ITS has resolved your issue and is waiting on your confirmation.

 

Closed

You have confirmed your issue is resolved.

 

Canceled

The ticket was canceled by your request.

 

On Hold

There is something holding up work on the incident. Work will resume when the item has been resolved.

 

Awaiting Response

ITS has contacted you to obtain more information needed to finish this ticket. Check your email or the ticket feed for more information.

 

Scheduled

The work to provide a resolution to your request has been scheduled and will occur on that date. 

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Details

Article ID: 7739
Created
Tue 7/21/15 2:01 PM
Modified
Tue 5/24/16 9:31 AM