Question
Does ITS offer device repair services?
Answer
Yes, ITS offers both warranty and out-of-warranty repairs for Dell and Apple University-owned and personal devices.
Prior to bringing in your device for repair, you most contact ITS via phone (419-372-0999) or ITSchat.bgsu.edu for some basic troubleshooting. ITS will collect some basic information about the device and its symptoms. If the issue appears to be hardware-related, ITS will create a ticket for repair. This ticket is needed to schedule a Hands-On support session. You can schedule your appointment while in contact with the service desk or you can self-schedule using our ITS Self-Schedule site (select Device Repair Drop-Off) Your warranty will be covered as long as there is no accidental, water, or fall-based damage.
There are no costs for computers that are under warranty. Repair costs for non-warranty services will depend on the costs of the parts involved.
Please take note of the below-outlined rules, as some special rules apply based on the manufacturer.
General Rules
- We do not support personally owned printers, scanners, fax machines, etc.
- No servicing for personally-owned system that has had liquid damage (pop, coffee, etc.).
- If the device is required to be sent out to the manufacturer, this will add to the total repair time.
- If a manufacturer has discontinued needed repair parts, ITS may be unable to complete the repair.
Apple Specific Rules
- ITS only services computers (We cannot service mobile devices).
- We will only support Macs with OS 10.12 (Sierra) or higher.
- We offer a reformat service. A reformat will take your Mac back to factory settings. All data will be lost.
For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.