Question
How can I change my BGSU username?
Answer
Per the BGSU E-Mail Account policy, once a username has been created it cannot be changed unless a legal name change has occurred. Once you have had a legal name change, students should visit or call the Office of Registration and Records and inform them of the change. For Faculty and Staff, please contact Human Resources. Once they have changed it on their end, please call ITS to start the name change process.
Once you have made your request to ITS, please expect a minimum of five business days to process the change, as there are a number of manual steps. ITS will also need to coordinate a specific time with you for the changeover to minimize disruption.
In the Okta Verify mobile app, your old username will continue to appear under your Verify accounts. This will not affect your ability to use Okta Verify. If you would like the username displayed in the app to be updated, go to https://login.bgsu.edu/account-settings/security and remove your existing Okta Verify security method. Then, re-enroll by selecting Set up next to Okta Verify. This will update the existing account in your mobile app with the correct username.
For more detailed instructions on setting up Okta Verify, see this article.
For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.