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Cisco Jabber Emergency 911 Notification
Details regarding the use of Cisco Jabber for emergency 911 calls and the messages that appear upon login.
Installing Cisco Jabber (Softphone) On a Windows Device
Instructions for installing Jabber on a Windows office device.
Using Jabber to Answer your University Phone When Working Off-Campus: An Extension of Your University Phone (Softphone)
Instructions for faculty/staff who wish to use their university device to make calls from their BGSU phone extension via Jabber.
Cisco Finesse Call Center Device Selection Options
Instructions for switching between call center devices within Cisco Finesse.
Cisco Jabber (Softphone) Not Operational
Jabber not allowing chat or call function to be used. Information on how to resolve this issue can be found in this article.
Installing Cisco Jabber (Softphone) on a Mac Device
Instructions for installing Jabber on a University-owned Mac.
Cisco Jabber (Softphone) Microphone Not Working
Microphone is not working in Jabber.
Cisco Jabber (Softphone) User Requirements
Information regarding Cisco Jabber user requirements.
Adding a Contact To a Group In Jabber (Softphone)
Instructions for adding a contact to a group in Cisco Jabber.
What Is a Softphone?
Information about softphones and their use at BGSU.
Using Cisco Jabber Softphone While Using a Remote Desktop Connection
Instructions for using Jabber for phone calls while also using RDP.