Adobe 7 Day Trial Message

Adobe Licensing tool

ESTIMATED TIME: 10- 30 mins

1. First verify version of Adobe client is using with below steps.  BGSU only has subscription licensing (cloud-based) and no stand alone versions.

1. If older than Adobe 2019, client needs to submit Software Install request and wait for approval, as BGSU has limited licenses.
   1. While they wait for approval, they can use the 7 day free trial without issue.  (Adobe standard licensing expired in July 2020)
2. If client is on Adobe 2020 or higher continue with below steps.
3. Only use the Adobe License Tool to add a user if their primary affiliation is faculty or staff.  Graduate Students who are teaching (TA) are not considered faculty and are not to get assigned a Named User License.  They should be using the Shared Device License version of the software.  DO NOT ADD THEIR USERNAME TO THE ADOBE LICENSE TOOL.
4. Log into Adobe Licensing Tool and verify if they are in the "Member" group.  (This tool is only used if the primary affiliation is faculty or staff)
   1. If yes, have them log out of the desktop app and log back in.
   2. If no, add client username to "Member" group.  They account will be reactivated at 7 am the next day.  If they have an urgent need send a teams message to @adobe requesting the client be manually processed.

2. If this does not fix the issue, you can try the steps listed in the following Adobe article https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

If the information mentioned in the step does not work, only then move to the next step. 

1. Sign out and back in to the Adobe application.
   1. Launch the Creative Cloud desktop app.  Click the profile icon in the upper-right corner of the app and click Sign Out.
   2. Sign back in with the account or profile associated with the subscription.
2. Sign in with a different profile.
   1. Launch the Creative Cloud desktop app.  Click the profile icon in the upper-right corner of the app and click Sign Out.
   2. Sign back in with the account or profile associated with a subscription.
3. Clear the cached licensing information.
   1. Rename the SLCache folder to SLCache-old
      • Windows: \Program Files (x86)\Common Files\Adobe
      • macOS: System/Library/Application Support/Adobe
   2. Launch an Adobe application,
4. Delete the sign-in information.
   1. Corrupted sign-in information can get stuck in our database files. To clean it up, quit or exit all Adobe applications, and delete the opm.db file.
      • Windows: \Users\<user name>\AppData\Local\Adobe\OOBE
      • macOS: /Users/<user name>/Library/Application Support/Adobe/OOBE
      • If you are unable to delete the file, restart your computer, quit the Creative Cloud desktop app, and then try again.
   2. Launch the Creative Cloud desktop app and sign back in using the business or school account after deleting the file.
5. Delete the licensing information.
   1. Corrupted licensing information can get stuck in our database files. To clean it up, quit the Creative Cloud desktop app and rename the SLStore folder to SLStore-old.
      • Windows: \ProgramData\Adobe\SLStore
      • macOS: /Library/Application Support/Adobe/SLStore
   2. Launch the Creative Cloud desktop app and sign back in using the business or school account after renaming the folder.