WebView2 Error when opening Power BI

 

Issue/Symptom

WebView2 Error when opening Power BI

Environment

Power BI Desktop

Required Access

Hayes or WA Account

ITS Steps

ESTIMATED TIME:

  1. From the Start Menu, open Add or remove programs under Control Panel.
  2. Search for Microsoft Edge WebView2 Runtime.
    1. If not listed, follow instructions below for adding Web View2 Runtime to programs list
  3. Right Click and Select Change.
  4. Enter admin credentials
  5. Click Repair.

Add WebView2 Runtime to the list of programs.

  1. Open Registry Editor
  2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Microsoft EdgeWebView
  3. Change the value of SystemComponent to 0.

 

Ticket Details

Create TeamDynamix ticket

  1. Search the Forms list for Software Assistance.
  2. Type of Assistance:
    • User Education:  Assisted client on "how to".
    • Troubleshooting:  Technical system issue.
  3. If ticket is not resolved, document all troubleshooting steps completed, and assign ticket to the Owning team.

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