Question
What are some common Access BGSU troubleshooting issues/answers?
Answer
Expand the panels in this article to review common Access BGSU troubleshooting information.
Reset Password/Password Issues
Blank Window Issue
Unsupported Devices
"Select A Student Error"/Accepting Terms And Conditions
Application Error
Option One: Security Questions
- From the login site, select Forgotten Password and answer your security question.
Option Two: Reset Password
- If you do not remember the answer to your security questions, contact the Information Technology Services. You will need to be able to access the email address you used to sign up for the account.
If, after clicking on View Bill & Make Payment, a new window opens up, but there is nothing there please check to ensure that your pop-ups are enabled.
Information on devices not supported by Access BGSU are available in this article.
When attempting to view student information, if you receive a message that says "Select A Student" but are unable to select a student, you may not have accepted the terms and conditions for Access BGSU. To do so, follow the following steps:
- Log in to Access BGSU.
- Select the Password tile (it will be the tile with the asterisk/star icon).
- Navigate to the Terms and Conditions.
- Slide the bar to Yes next to I accept the terms and conditions.
- Enter the DA Security Key from the email you received when you were first granted access in the box next to DA Security Key.
- Enter your email in the box next to Contact Email.
- Select Submit at the bottom of the page.
- You should now be able to view your student's information.
If you receive an application error, you may need to enable cookies by following these instructions.
For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.