Using Bomgar

Tags Bomgar chat

Question

How do I use Bomgar?

Answer

As a member of the University community, you have several options for accessing the Bomgar application. You can enter a live chat session on many pages throughout the ITS Website by selecting the icon or banner labeled Live Chat. For direct remote assistance with an issue you can either contact the Technology Support Center by phone (419-372-0999), or use the issue submission section of our Bomgar powered technical support portal (techsupport.bgsu.edu). You may also be prompted by an ITS technician to open the technical support portal in order to enter a unique ‘session key’ to open a direct connection.

For additional assistance, please contact Information Technology Services at 419-372-0999 or through chat.

 

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Details

Article ID: 8739
Created
Thu 9/10/15 4:30 PM
Modified
Thu 10/10/19 12:04 PM